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Tea time trouble

the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: 12-08-2007

Tea time trouble

Hopefully someone can explain whats going on here.
During the last week or so I've found that the internet grinds to a halt on all the devices in the house at around 5:30. The only thing you can get into is the router stats and they show a healthy connection, the status is connected. I have noticed a pattern that the WAN uptime is usually around 2 hours. The only resolution seems to be restarting the router. Ive tried switcing the wireless off and on and trying different channels but it makes no odds.
How come it shows connected but clearly isn't.
Its happened yesterday and again today but not everyday....
Help appreciated.
11 REPLIES
Community Veteran
Posts: 38,441
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Tea time trouble

are all connections wireless  and if so can you try one wired next time it happens
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: 12-08-2007

Re: Tea time trouble

They are noramlly, but I just had to reboot the router again. Will try wired on a laptop next time this happens.
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: 12-08-2007

Re: Tea time trouble

Lost the use of the internet at around 5:50 this evening so thats 3 days in a row now. I tried a wired connection but no luck. The router still showed its status as connected and i can see it last connected around 4 hours ago.
Very frustrating having to restart the router manually all the time. It wouldn't be so bad if it disconnected and reconnected by itself but having to disconnect and restart manually is a pain.
its a netgear dg834g v5.
downstream noise margin is still 3db - i was expecting it to have increased with all this messing around.
NorthEasterner
Aspiring Pro
Posts: 1,850
Thanks: 49
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Registered: 25-09-2012

Re: Tea time trouble

Netgear DG834 are known for problems in its age.  Try a modern router if possible? Hopefully a plusnet branded oneHuh Has the DG834 got an antenna on yours?
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
NorthEasterner
Aspiring Pro
Posts: 1,850
Thanks: 49
Fixes: 3
Registered: 25-09-2012

Re: Tea time trouble

After doing a bit of research, why don't you try a Wireless N router
dick:quote
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: 12-08-2007

Re: Tea time trouble

too mean - i expect things to last more than a couple of years. Unrealistic probably.
Why is it fine except between 5-6 pm?Huh
btw yes it does have an antenna
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Tea time trouble

Hi there,
I've posted a graph of your connection:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13606847656349.png"/>
Is there anything that happens in your house during that time, does anything get switched on?
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: 12-08-2007

Re: Tea time trouble

Thanks for the data Chris.
This looks random to me so the teatime subject is a bit misleading it seems.
I used to get a downstream connection of 3500 kbps but i'm now syncing at 6000 since my move to ADSL2+ on 19th of  Jan. The most annoying thing is when it disconnects the router  no longer reconnects automatically and even more annoying the router shows as still connected - its not clear if these disconnects are me restarting the router or if its the router losing sync.
Its driving everyone here insane especially my teenage daughter - she has less patience than me.
If we need a replacement router then I'll get one but I want to be sure of the problem first.
To your question - nothing I can think of gets switched on then.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Tea time trouble

It would certainly be worth trying another router if possible, seen as though you've seen the issues since switching to ADSL2+, I have seen a fair few issues with the DG834 and ADSL2+ although it should work in theory.
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: 12-08-2007

Re: Tea time trouble

I've asked for a  plusnet freebie on ticket 65814843
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Tea time trouble

I'd suggest giving our support team a call on 0800 432 0200 and they'll be able to discuss the best option to get one for you.