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Target SNR
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Target SNR
05-07-2012 9:56 AM
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For some reason the target SNR on my line has gone up from 6dB to 9dB. It's been fine on 6dB for over a year.
Due to this increase I now have an IP profile of 1.75 instead of 2, at these sorts of speed 0.25 does make a reasonable difference.
I contacted PlusNet's support team asking if the target SNR could be reset and got the following reply:
"To be honest if the service is working we would not look at doing a reset unless deemed necessary by our faults team." and suggesting that I could log a fault with the line if I thought there was still a problem.
I'm not sure that getting target SNR reset counts as a faulty line?
-Tim
Due to this increase I now have an IP profile of 1.75 instead of 2, at these sorts of speed 0.25 does make a reasonable difference.
I contacted PlusNet's support team asking if the target SNR could be reset and got the following reply:
"To be honest if the service is working we would not look at doing a reset unless deemed necessary by our faults team." and suggesting that I could log a fault with the line if I thought there was still a problem.
I'm not sure that getting target SNR reset counts as a faulty line?
-Tim
Message 1 of 3
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2 REPLIES 2
Re: Target SNR
05-07-2012 12:48 PM
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Hi Tim,
I've just submitted a request to have your target SNR reset.
I've just submitted a request to have your target SNR reset.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 3
(218 Views)
Re: Target SNR
05-07-2012 5:20 PM
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Hi Bob,
Thanks for sorting it for me, seems to have done the trick.
-Tim
Thanks for sorting it for me, seems to have done the trick.
-Tim
Message 3 of 3
(218 Views)
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