TG585v8 router unable to access LAN shared drives & printers
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TG585v8 router unable to access LAN shared drives & printers
05-03-2011 11:43 AM
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======================================================
Setup:
3 x Latops 2 x Win7 1 x WinXP all wireless access to router
1 x Desktop WinXP with USB printer attached (which is shared) wireless access to router
1 x Media Center - Vista 64 bit wireless access to router
Routers Thompson TG585v8 & Netgear DGN3500 (not using both routers at same time)
All machines are DHCP enabled (to allow for switching between routers if 1 fails)
All machines have WPA+WPA2 encryption
Problem:
With <i>Netgear DGN3500</i> router can access everything on the WAN & LAN including a desktop shared printer, can also remote access all the Laptops/Pc's no problems
With <i>Thompson TG585v8</i> router can access everything on WAN, but nothing on LAN, consequently no-one can print remotely
Try to ping local pc with TG585 router and get:
Pinging 192.168.1.69 with 32 bytes of data:
Reply from 192.168.1.100: Destination host unreachable.
Reply from 192.168.1.100: Destination host unreachable.
Reply from 192.168.1.100: Destination host unreachable.
Reply from 192.168.1.100: Destination host unreachable.
192.168.1.100 being my laptop
It seems that it's ONLY when I connect the Media Center to the network that I seem to lose the LAN access to all the other machines in the house,
but ALL the computers (including the Media Center) can access the WAN
The Netgear router I've always had, the Thompson router was sent by Plusnet
Any help would be appreciated, thank you
Re: TG585v8 router unable to access LAN shared drives & printers
06-03-2011 10:33 AM
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Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 10:07 AM
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Quote from: james26 Hi I had this problme when plus sent me a new router in Jan... To solve... Go out and buy a nce new netgear adsl router!
James26, I'm to assume you got the same problem as me when connecting a Vista machine to your LAN too?
So is it the Vista machine at fault or the Thompson router, if it's the Thompson router, then does anyone know how to enable ICMP withing the Thompson router, I know how to telnet into the router, but just need the point of change details plz
Btw, I've already got a Netgear DGN3500 router, which I had prior to joininn PN
Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 10:51 AM
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ipconfig /all
and post the output here please.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 11:15 AM
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I notice that all of your computers are wireless. On my Netgear router there is an option for Wireless isolation, when this is turned on it stops all wireless devices seeing each other, it could be there is such an option on the Thomson?
Can you connect 2 of them by LAN cable and test to see that they can then see each other and if a wireless device can see a wired one?
Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 11:44 AM
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http://community.plus.net/library/hardware/how-to-upgradedowngrade-the-firmware-on-the-thomson-585v7...
I had a similar problem -- though in my case the computers would be able to see each other for an hour or three after restarting the wireless -- and updating to the 8.7.8 firmware seems to have fixed it.
You do need to be able to make a wired connection to the router to do this, but it's a fairly painless process.
Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 11:49 AM
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Quote from: Vip3r Hi,
I notice that all of your computers are wireless. On my Netgear router there is an option for Wireless isolation, when this is turned on it stops all wireless devices seeing each other, it could be there is such an option on the Thomson?
Can you connect 2 of them by LAN cable and test to see that they can then see each other and if a wireless device can see a wired one?
The problem seems to be ONLY occuring when I connect the Vista media center to the LAN, prior to this connection I can see and ping ALL the machines on the LAN, but as soon as the Vista machine connects to the LAN, then I can't ping or see any other machines on the LAN.
Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 11:58 AM
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Quote from: saguaro Have you tried updating the firmware?
http://community.plus.net/library/hardware/how-to-upgradedowngrade-the-firmware-on-the-thomson-585v7...
I had a similar problem -- though in my case the computers would be able to see each other for an hour or three after restarting the wireless -- and updating to the 8.7.8 firmware seems to have fixed it.
You do need to be able to make a wired connection to the router to do this, but it's a fairly painless process.
I'm using TG585v8 version 8.2.7.7
Tried to upgrade to 8.2.7.8, but failed 3 times, even after power recycling, posted comment to Jo @ PN
Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 12:29 PM
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Quote from: jelv On a couple of PCs could you open a command prompt (Start, Run, cmd) and run the following ipconfig /all
and post the output here please.
PN Forum won't let me attach .XT files, so have to paste output here
Ipconfig /all details - 1 from my laptop Win7 Professional , the other from the Media center Vista Ultimate SP 2 ; both 64 bit OS
Laptop:
==============
Windows IP Configuration
Host Name . . . . . . . . . . . . : Laptop-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-21-5D-9E-CB-26
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b49b:f7e3:5a19:23b7%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 07 March 2011 09:54:08
Lease Expires . . . . . . . . . . : 08 March 2011 10:36:33
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 201335133
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-73-30-CA-00-23-8B-0E-59-DC
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-21-5D-9E-CB-27
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-21-86-BC-B8-6F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-23-8B-0E-59-DC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.lan:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:c612:107:38fb:2acd:3f57:febf(Preferred)
Link-local IPv6 Address . . . . . : fe80::38fb:2acd:3f57:febf%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{2EF096D5-2D24-4FC8-B8E4-A5AC5D7901F9}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Media Center:
==============
Windows IP Configuration
Host Name . . . . . . . . . . . . : MediaPC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-0A-3A-7C-19-AA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
Physical Address. . . . . . . . . : 00-C0-02-0C-94-94
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f566:7158:c54d:232f%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 218152962
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-C9-43-99-00-30-1B-A0-56-02
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Generic Marvell Yukon Chipset based Ethernet Controller
Physical Address. . . . . . . . . : 00-30-1B-A0-56-02
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B753A5B3-DA10-41C3-A521-B655154E9E7A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{830EFAC0-8F6D-4B6C-8E01-EC11BD00AEFF}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{11BE1B75-9CE8-4AC8-BEB6-892F221C8F5F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 2:02 PM
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One other thought have you got any firewall rules set up to specify your LAN subnet, if so do they match?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 2:18 PM
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Quote from: jelv I wondered if it was because the two routers were using different subnets and you were using fixed IP addresses as I suspected the two routers might be defaulting to different subnets. However all looks good in those results with everything being consistent on 192.168.1.nnn
One other thought have you got any firewall rules set up to specify your LAN subnet, if so do they match?
Haven't setup any firewall rules, on the Netgear it's easy to get to the rules settings, but impossible on the Thompson, that's I'd asked if anyone has any ideas on how I can adjust the settings via Telnet
Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 2:24 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 2:34 PM
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Re: TG585v8 router unable to access LAN shared drives & printers
07-03-2011 2:43 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: TG585v8 router unable to access LAN shared drives & printers
08-03-2011 11:07 AM
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