TG585 v7 reboots
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TG585 v7 reboots
01-07-2009 9:07 AM
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Mine seems to have decided to start doing these quite frequently, and of course if it does it during the day it connects at a higher speed than it can maintain when it goes dark and then I get 100s of thousands of FEC errors.
Re: TG585 v7 reboots
01-07-2009 9:55 AM
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I believe that this is a known issue which Thomson are fixing for the next firmware update. I'll ask Bob to confirm in a bit as he's been dealing with Thomson.
Re: TG585 v7 reboots
01-07-2009 10:04 AM
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Bob Pullen
Plusnet Product Team
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Re: TG585 v7 reboots
01-07-2009 10:47 AM
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Re: TG585 v7 reboots
01-07-2009 1:12 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: TG585 v7 reboots
01-07-2009 1:21 PM
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Re: TG585 v7 reboots
01-07-2009 1:35 PM
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But I'm not going to change it as it's part of the trial.
Not sure what the original TG585 has.
Re: TG585 v7 reboots
11-07-2009 11:44 PM
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I appear to be having the same issues with my router constantly rebooting. It's a Thompson TG585 v7 Firmware: 7.4.4.7.
If this is something addressed by a firmware update, could i get a copy of that also? Are the firmware updates published anywhere or do you have to "ask" for them?
I have been trying to get to the bottom of my naff connection for quite some time now.. Seems a tad frustrating that it would be a known issue..
Matt
Re: TG585 v7 reboots
12-07-2009 9:20 AM
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B.
Re: TG585 v7 reboots
12-07-2009 2:40 PM
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unless i am mistaken, this thread seems to suggest a newer firmware is out there, which makes troubleshooting the exact same issue (by disabling UPnP) a bit pointless for now.
Matt
Re: TG585 v7 reboots
12-07-2009 3:08 PM
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Quote from: Barry If you're suffering from reboots, and are unable to upgrade to the latest firmware, try turning off UPNP on the router.
B.
And does the Beta firmware fix that problem?
Re: TG585 v7 reboots
12-07-2009 6:52 PM
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The Reboot problem was reported some time back, but I do not believe a 'fix' is yet in the firmware version we are testing. As Barry suggests, switching off UPNP did seem to alleviate the problem for the User reporting it. Worth a try.
Maurice
PS If I go away for a while its because I'm just about to reflash the Router for another of the tests
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: TG585 v7 reboots
12-07-2009 7:45 PM
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Re: TG585 v7 reboots
12-07-2009 7:56 PM
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Quote from: MauriceC As far as I know there is no 'general release' version of the firmware later than 7.4.4.7. A small number of PUG and Community members are testing a slightly modified version as part of some trials, but there are still some issues yet to be resolved.
When I was trying out a TG585v7 I found (and loaded) a generic 8.2.3.7 firmware. Can't really tell you whether it fixes any known issues as the router is currently living in it's box Seemed to work OK though.
Mike
Re: TG585 v7 reboots
12-07-2009 8:39 PM
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The summer time still keeps switching off in the "beta" test version of 7.4.4.7
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