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TG585 Wireless Died

geoffa
Grafter
Posts: 90
Thanks: 4
Registered: 08-12-2010

TG585 Wireless Died

The wireless on my TG585 has completely died. Would it be possible to have a 582n sent out? I am happy to commit for another 12 months and accept the £4-99 p&p charge.
Thanks
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,493
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: TG585 Wireless Died

@bellerby
Hi, we can but it might be worth trying a factory reset of the router first just in case that might resolve the issue: http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml#factoryReset
Obviously if that's not helped drop me a reply here please.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
geoffa
Grafter
Posts: 90
Thanks: 4
Registered: 08-12-2010

Re: TG585 Wireless Died

Hi Adam
Yeah, already tried that I'm afraid. Definitely no wireless signal from router.
Cheers
Plusnet Help Team
Plusnet Help Team
Posts: 13,493
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: TG585 Wireless Died

OK, sounds like a job for a new router then.
We just need to speak with you briefly so we can clear the payment, just tried your mobile a few seconds ago but there was no answer.
Let me know when you're free and if there's a better number to try and I'll call again.
PS just wanted to mention it's £5.99
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
geoffa
Grafter
Posts: 90
Thanks: 4
Registered: 08-12-2010

Re: TG585 Wireless Died

Strange, mobile in pocket and switched on. I've checked the number in my account and it is correct. Available anytime this afternoon.
If it helps, I have added card details in my account.
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 13,493
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: TG585 Wireless Died

Cheers for your time on the phone!
Your new router is on it's way Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team