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TG582n dropping ASDL connection

andyw
Grafter
Posts: 227
Registered: 04-03-2008

TG582n dropping ASDL connection

Product Name: TG582n
Serial Number: <snip>
Software Release: 8.4.4.J
Software Variant: BV
Boot Loader Version: 1.0.5
Product Code: 3701603B
Board Name: DANT-T
I frequently lose connection to the internet and normally have to reset my router; on today's event log I have several instances of the following message:
FIREWALL replay check (1 of 2): Protocol: ICMP Src ip: 92.2.200.13 Dst ip:
80.229.143.132 Type: Destination Unreachable Code: Host Unreacheable.
Please see attached copy of event log.
I note that there is a later version of firmware available; can you please consider this as part of your response?
jim:green Serial number removed as this is also the login password mod:end
420 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: TG582n dropping ASDL connection

When you lose connection to the internet what happens to the lights on the router? Does the ADSL light go off or flicker? Does the Internet light stay lit and green?
There is a new version of the firmware, it can be found here along with the update tool: http://products.plus-payh.co.uk/firmware/
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
andyw
Grafter
Posts: 227
Registered: 04-03-2008

Re: TG582n dropping ASDL connection

Both lights are out.
Thanks for the firmware info: I will wait for your response before updating.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: TG582n dropping ASDL connection

Do you have any audible noise on your on your phone line?
andyw
Grafter
Posts: 227
Registered: 04-03-2008

Re: TG582n dropping ASDL connection

No noise; it has always been very clear.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: TG582n dropping ASDL connection

Can you log into the 582n and copy and paste the full DSL Stats - including error figures.
andyw
Grafter
Posts: 227
Registered: 04-03-2008

Re: TG582n dropping ASDL connection

I have appended 2 error logs:
one is that first submitted on 20 Feb with errors generated while network was in use
the second is for today; I was away all weekend and logged in at approx 17:45 when I returned home.
You asked "Can you log into the 582n and copy and paste the full DSL Stats - including error figures."
I can only find error logs; if you need other info I will need guidance to location please.
andyw
Grafter
Posts: 227
Registered: 04-03-2008

Re: TG582n dropping ASDL connection

andyw
Grafter
Posts: 227
Registered: 04-03-2008

Re: TG582n dropping ASDL connection

I just found these stats:
DSL Connection
Link Information
Uptime: 2 days, 2:25:46
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.201 / 7.837
Data Transferred (Sent/Received) [MB/MB]: 169,84 / 611,80
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 22,7 / 41,0
SN Margin (Up/Down) [dB]: 5,7 / 3,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1.804 / 0
FEC Errors (Up/Down): 1.284 / 6.808.439
CRC Errors (Up/Down): 57 / 740
HEC Errors (Up/Down): 45 / 5.762
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: TG582n dropping ASDL connection

Ah excellent those stats were just what were needed.  The downstream is under performing. The cause may also what's causing the drops
I'll post a bit later when I'm not on my mobile.
Can you describe what sockets you have and what's plugged in where.
andyw
Grafter
Posts: 227
Registered: 04-03-2008

Re: TG582n dropping ASDL connection

ASDL V 1.0 box
TG582n connects directly to data socket
DECT base unit connects directly to phone socket
There is an ethernet connection between the TG582n and a Belkin USB hub
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: TG582n dropping ASDL connection

If you are about more than an hour before dusk, can you post some daytime TG582n Full DSL stats
andyw
Grafter
Posts: 227
Registered: 04-03-2008

Re: TG582n dropping ASDL connection

Stats at 15:50

DSL Connection
Link Information
Uptime: 0 days, 5:31:42
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.197 / 8.788
Data Transferred (Sent/Received) [MB/MB]: 8,56 / 19,95
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 22,7 / 41,0
SN Margin (Up/Down) [dB]: 6,0 / 3,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 79 / 0
FEC Errors (Up/Down): 0 / 1.349.393
CRC Errors (Up/Down): 50 / 172
HEC Errors (Up/Down): 32 / 2.080
andyw
Grafter
Posts: 227
Registered: 04-03-2008

Re: TG582n dropping ASDL connection

stats at 17:04 - I hope these are useful
DSL Connection
Link Information
Uptime: 0 days, 6:46:07
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.197 / 8.788
Data Transferred (Sent/Received) [MB/MB]: 9,93 / 25,18
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 22,7 / 41,0
SN Margin (Up/Down) [dB]: 5,7 / 2,8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 108 / 0
FEC Errors (Up/Down): 0 / 1.720.323
CRC Errors (Up/Down): 95 / 210
HEC Errors (Up/Down): 118 / 2.355
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: TG582n dropping ASDL connection

Well done, yes they are very useful. Had the modem/router been switched of at all and switched on around 1020 this morning or rebooted perhaps?
Other than that do you have an open fault ticket?
Are you prone to power dips/cuts at all?
The stats suggest that your are on a 3dB Target SNRM, so certainly previously, the exchange DLM (Dynamic Line Management) doesn't think you have severe issues to put you on a 3dB Target. The current Downstream sync speed is nearly 1Mbps better than previously which suggests the previous resync occurred when there was some "noise" (may or may not be audible) when that resync occurred. The current error levels are a bit higher than one would like to see but not out of the way.
We'll see if CRT could post a Visual Radius log.
If you could post some more stats say an hour or so after dark.