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TG582n Fibre Router

mikesang
Newbie
Posts: 5
Registered: 21-08-2013

TG582n Fibre Router

Outreach installed  new fibre modem and router yesterday.The engineer found that although he received the full (40mbs) download speed from the installed line, on his machine, I was unable to get it via my router, although I have a decent upload speed. He thought that it was an external line fault but I am wondering if the router could be faulty.
Any suggestions ?
4 REPLIES
Community Veteran
Posts: 1,611
Thanks: 22
Registered: 29-06-2010

Re: TG582n Fibre Router

Were you on ADSL before? It may be your Current Line Speed (log-in required) hasn't updated since the switch-over.
A call to the help desk to ask them to update it will probably sort it, unless a staff member picks it up on here, although they aren't usually around at the weekend...
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: TG582n Fibre Router

Hi there
Your profile was still stuck on its ADSL value.
I've given this a kick now so if you reboot the router you should see a increase
Any further issues please let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mikesang
Newbie
Posts: 5
Registered: 21-08-2013

Re: TG582n Fibre Router

Thanks , Matthew. That seems too have sorted it.
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: TG582n Fibre Router

Glad to see that's worked Smiley
If there's anything else we can help with please let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team