TG582n FTTC Remote Assistance Problem
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TG582n FTTC Remote Assistance Problem
26-02-2013 4:58 PM
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Any ideas on what is going on or if I'm doing something wrong?
Thanks in advance.
P.S. My Plusnet firewall is off, but I haven't toggled it.
Re: TG582n FTTC Remote Assistance Problem
26-02-2013 5:06 PM
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Just wondering, are you trying to connect whilst on the router's network? That might be why, if it works when you're somewhere else or perhaps from your mobile whilst connected to its 3g (rather than wifi) if you have one?
Not sure why this happens but it's similar for me - I have a domain name pointed to my IP but I can't use it if I'm actually inside the network (if anyone has a solution for that I'd love to know what it is :D)
Just a thought, hope it helps.
Re: TG582n FTTC Remote Assistance Problem
26-02-2013 5:08 PM
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Re: TG582n FTTC Remote Assistance Problem
26-02-2013 5:18 PM
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Quote from: Matt Not sure why this happens but it's similar for me - I have a domain name pointed to my IP but I can't use it if I'm actually inside the network (if anyone has a solution for that I'd love to know what it is :D)
That sounds like a loop-back problem on the WAN interface, though you probably know that
Using a TP-Link Archer VR600 modem-router.
Re: TG582n FTTC Remote Assistance Problem
26-02-2013 5:22 PM
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@rlolachi Sorry about that, not sure what to suggest then 😕 Unfortunately I don't have a Thomson router so can't test. I'll see if we can check on it in the office here, we've got one or two kicking about that we could test.
Re: TG582n FTTC Remote Assistance Problem
26-02-2013 5:49 PM
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I'm sure you know this already, but turning on remote assistance and having the firewall off sounds like an open invitation to every hacker on the internet
Are you trying to use remote assistance to achieve something in particular?
(sorry, I don't have a solution, but your post had me worried about your network security...)
Re: TG582n FTTC Remote Assistance Problem
26-02-2013 6:18 PM
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Thanks for the concern but it's only the Plusnet firewall that's turned off (at ISP level), not the firewall on my router.
Re: TG582n FTTC Remote Assistance Problem
26-02-2013 6:26 PM
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Re: TG582n FTTC Remote Assistance Problem
05-03-2013 12:31 PM
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@ Matt: Did you ever find other routers to test as I've not heard back from you.
Re: TG582n FTTC Remote Assistance Problem
05-03-2013 12:36 PM
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EDIT: I am talking about using the commends npr posted below
Re: TG582n FTTC Remote Assistance Problem
05-03-2013 12:47 PM
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Re: TG582n FTTC Remote Assistance Problem
05-03-2013 6:12 PM
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Re: TG582n FTTC Remote Assistance Problem
05-03-2013 7:09 PM
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