Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
TG582N - Cannot Access Internet
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: TG582N - Cannot Access Internet
TG582N - Cannot Access Internet
24-03-2013 1:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Have just swapped to a TG582N and having problems that cannot seem to overcome.
First all lights are green on the box indicating everything is good - internet, wifi etc etc.
Second I cannot access the internet from a laptop over wifi unless I "assign the public IP address of a connection to a LAN device" ie the laptop. I have tried another laptop, tablets and smart phones but all have the same problem. All devices are picking up an IP address and can access the admin pages of the modem router. The "Home Network" page on the router shows all devices connected. I have not tried a direct ethernet connection as of this minute, but will do so.
Third I have another computer connected by ethernet that I use to access via XP Remote Desktop but cannot connect to it from within the LAN. This maybe related to point 2 I guess.
I have a linksys WAG160N which I can use and is fine but want to use TG582N as it seems to get better speeds. All and any help gratefully received.
Have just swapped to a TG582N and having problems that cannot seem to overcome.
First all lights are green on the box indicating everything is good - internet, wifi etc etc.
Second I cannot access the internet from a laptop over wifi unless I "assign the public IP address of a connection to a LAN device" ie the laptop. I have tried another laptop, tablets and smart phones but all have the same problem. All devices are picking up an IP address and can access the admin pages of the modem router. The "Home Network" page on the router shows all devices connected. I have not tried a direct ethernet connection as of this minute, but will do so.
Third I have another computer connected by ethernet that I use to access via XP Remote Desktop but cannot connect to it from within the LAN. This maybe related to point 2 I guess.
I have a linksys WAG160N which I can use and is fine but want to use TG582N as it seems to get better speeds. All and any help gratefully received.
Message 1 of 6
(999 Views)
5 REPLIES 5
Re: TG582N - Cannot Access Internet
24-03-2013 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Another thing worth mentioning is that I have switched off the router's firewall but still no good. Also cannot ping my remote desktop either.
Message 2 of 6
(502 Views)
Re: TG582N - Cannot Access Internet
24-03-2013 1:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you tried doing a hard reset of the router?
Message 3 of 6
(502 Views)
Re: TG582N - Cannot Access Internet
24-03-2013 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok did that and it worked - thanks for the suggestion!
When I was reconfiguring the router I noticed it stopped working again if I changed the IP address from the default! Not sure why but means I have to sort out all the other machines to match now!! Never mind!
When I was reconfiguring the router I noticed it stopped working again if I changed the IP address from the default! Not sure why but means I have to sort out all the other machines to match now!! Never mind!
Message 4 of 6
(502 Views)
Re: TG582N - Cannot Access Internet
24-03-2013 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would imagine you need to change the gateway/DHCP settings if you change the router IP address too.
Message 5 of 6
(502 Views)
Re: TG582N - Cannot Access Internet
25-03-2013 1:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi honestsam,
I've posted a graph of your connectivity, it's showing constant connections then disconnection and that these are being actioned from your router?
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13642179153356.png"/>
I've posted a graph of your connectivity, it's showing constant connections then disconnection and that these are being actioned from your router?
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13642179153356.png"/>
Message 6 of 6
(502 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: TG582N - Cannot Access Internet