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TBB vs Pingtest.net

shure
Grafter
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Registered: 21-01-2013

TBB vs Pingtest.net

Just wondered why there would be a discrepancy between the results from the above two tests.  According to TBB I've had a pretty stable connection all day while pingtest.net shows me losing packets left right and centre since around 14:55 today:

and it's been going in a similar vein ever since then,
vs:
12 REPLIES
Community Veteran
Posts: 6,824
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Registered: 27-10-2012

Re: TBB vs Pingtest.net

Are you running the pingtest.net over wired or wireless (or even powerline)?
shure
Grafter
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Registered: 21-01-2013

Re: TBB vs Pingtest.net

tests are only run on fixed connection, i.e. direct Ethernet cable between router and PC
edit: both tests were run from the same PC, which is why I can't understand the discrepancy.  Even now when I look at the TBB graph it says I've had a smooth run all afternoon which hasn't been my experience!
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
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Registered: 27-04-2007

Re: TBB vs Pingtest.net

That's quite a big discrepancy, how do speed tests on speedtest.net and TBB compare?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
shure
Grafter
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Registered: 21-01-2013

Re: TBB vs Pingtest.net

just to underline the point, here's the latest from pingtest.net, while TBB looks like I've drawn a horizontal line with a ruler:

I'll check speedtest.net now
shure
Grafter
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Registered: 21-01-2013

Re: TBB vs Pingtest.net

speedtest.net has me at a whopping 1MB download speed, also with exceptionally high ping:

and from TBB:
http://www.thinkbroadband.com/speedtest/results/id/135896021353338914699.html
sorry, can't seem to paste picture from thereSad
but it's 2.6MB up and 0.2MB down
Community Veteran
Posts: 6,824
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Registered: 27-10-2012

Re: TBB vs Pingtest.net

A few things...
Do the IP addresses http://www.thinkbroadband.com/ping and http://www.thinkbroadband.com/ip.html match?
If you go Start > Run > cmd and type ping 80.249.99.164 -n 100 then post the summary at the end here.
Community Veteran
Posts: 6,824
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Registered: 27-10-2012

Re: TBB vs Pingtest.net

Also do ping x.x.x.x  -n 100 where x.x.x.x is your router IP (e.g. 192.168.1.1)
Plusnet Help Team
Plusnet Help Team
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Registered: 27-04-2007

Re: TBB vs Pingtest.net

I'm wondering if the fact that both sites will be using servers in different locations could possibly affect that? If they did I'm not sure if would be to that extent for either ping or speedtests though. Try http://www.speedtester.bt.com and see what that says.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Gaffer
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Re: TBB vs Pingtest.net

TBB is checking the connection from the Internet to your router, pingtest.net and speedtest.net are testing all the way back to your machine. That kinda points towards a problem between machine and router. The results of the extended ping to the router would be interesting to see.

Bob Pullen
Plusnet Product Team
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Community Veteran
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Registered: 10-04-2007

Re: TBB vs Pingtest.net

I'd have thought pathping would be a better diagnostic:
C:\Users\John>pathping 80.249.99.164
Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:
  0  Elvin06 [192.168.1.6]
  1  tg582 [192.168.1.254]
  2  lo0-central10.ptw-ag01.plus.net [195.166.128.195]
  3  link9-central10.ptw-gw01.plus.net [84.93.248.16]
  4  xe-0-2-0.ptw-cr01.plus.net [212.159.1.16]
  5  linx-gw1.thn.ncuk.net [195.66.224.240]
  6  gi0-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
  7  pingbox1.thinkbroadband.com [80.249.99.164]
Computing statistics for 175 seconds...
            Source to Here  This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                          Elvin06 [192.168.1.6]
                                0/ 100 =  0%  |
  1    0ms    0/ 100 =  0%    0/ 100 =  0%  tg582 [192.168.1.254]
                                0/ 100 =  0%  |
  2  21ms    0/ 100 =  0%    0/ 100 =  0%  lo0-central10.ptw-ag01.plus.net [195.166.128.195]
                                0/ 100 =  0%  |
  3  20ms    0/ 100 =  0%    0/ 100 =  0%  link9-central10.ptw-gw01.plus.net [84.93.248.16]
                                0/ 100 =  0%  |
  4  18ms    0/ 100 =  0%    0/ 100 =  0%  xe-0-2-0.ptw-cr01.plus.net [212.159.1.16]
                                0/ 100 =  0%  |
  5  17ms    0/ 100 =  0%    0/ 100 =  0%  linx-gw1.thn.ncuk.net [195.66.224.240]
                                0/ 100 =  0%  |
  6  17ms    0/ 100 =  0%    0/ 100 =  0%  gi0-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
                                0/ 100 =  0%  |
  7  14ms    0/ 100 =  0%    0/ 100 =  0%  pingbox1.thinkbroadband.com [80.249.99.164]
Trace complete.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
shure
Grafter
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Registered: 21-01-2013

Re: TBB vs Pingtest.net

Hi all,
many thanks for the suggestions and apologies for the delay in replying but it seems to have stabilised over the last three days, ever since I changed my Technicolor router for my old Netgear one.  I'm getting more consistency now and no huge variations
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
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Registered: 13-07-2012

Re: TBB vs Pingtest.net

Glad to see that it's improved for you.
Let us know if anything changes.