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TBB Pings Graphs - issues arising

Community Veteran
Posts: 26,543
Thanks: 786
Fixes: 9
Registered: 10-04-2007

TBB Pings Graphs - issues arising

Something odd going on:

There's nothing I'm doing that would explain the high latency around 5pm nor the high latency yesterday evening.
(4am to 9:30am is because the local electricty sub-station blew up!)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
21 REPLIES
Community Gaffer
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Registered: 04-04-2007

Re: TBB Pings Graphs - issues arising

It's the network problem we've had much of last week.  :/  Fixed again.
Kelly Dorset
Broadband Service Manager
Plusnet Staff
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Re: TBB Pings Graphs - issues arising

We saw the increase and got Matt from Network Ops to take a look, should now be sorted (at least temporarily).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
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Re: TBB Pings Graphs - issues arising

Kelly / Chris,
For these graphs to have real benefit, do you not need to know which PN gateway a user is connected to at all times?  Or do you have other TBB graphs hidden away somewhere showing ping times into each gateway?  If yes, it would be good if we could see those too please.
Community Veteran
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Registered: 31-07-2007

Re: TBB Pings Graphs - issues arising

More if the same tonight 8pm too 9.20pm ish large spike on a few graphs, other than Steam nothing has been active on my connection tonight from 5.40pm onwards till now 11.30pm.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Staff
Plusnet Staff
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Re: TBB Pings Graphs - issues arising

Quote from: townman
Kelly / Chris,
For these graphs to have real benefit, do you not need to know which PN gateway a user is connected to at all times?  Or do you have other TBB graphs hidden away somewhere showing ping times into each gateway?  If yes, it would be good if we could see those too please.

It's not really as simple as just looking at the gateway due to the config of the network, it can help give us a general idea though. We can already see which gateway you're connected to by looking in our RADIUS logs.
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 Chris Parr
 Plusnet Staff
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: TBB Pings Graphs - issues arising

It's back again Sad Can one of the PN people explain what is happening please? (just interested Tongue)

Tracing route to google.com [173.194.41.78]
over a maximum of 30 hops:
 1     4 ms     3 ms     3 ms  netgear.houlton23.local [192.168.1.254]
 2    23 ms    20 ms    19 ms  lo0-central10.pcl-ag05.plus.net [195.166.128.186
]
 3    21 ms    22 ms    22 ms  link7-central10.pcl-gw01.plus.net [84.93.249.140
]
 4   235 ms   239 ms   242 ms  xe-8-2-0.pcl-cr01.plus.net [212.159.1.8]
 5    91 ms    58 ms    58 ms  ae2.pcl-cr02.plus.net [195.166.129.7]
 6    64 ms    59 ms    61 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
 7    63 ms    67 ms    68 ms  72.14.223.32
 8    40 ms    35 ms    35 ms  209.85.252.186
 9    21 ms    22 ms    22 ms  72.14.238.51
10    25 ms    22 ms    22 ms  lhr08s01-in-f14.1e100.net [173.194.41.78]
Trace complete.
Plusnet Staff
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Re: TBB Pings Graphs - issues arising

Yep, looks like it Sad
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 Chris Parr
 Plusnet Staff
Plusnet Staff
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Re: TBB Pings Graphs - issues arising

And by that, I mean we're looking at it again!
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 Chris Parr
 Plusnet Staff
houlton23
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Registered: 22-05-2011

Re: TBB Pings Graphs - issues arising

Can we hope for a more permanent fix soon? And not sure if you saw my edit to my post but can you explain what's happening? (just interested)
Alex Smiley
Plusnet Staff
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Re: TBB Pings Graphs - issues arising

I'll leave it to someone that understands the full nature of the issue to explain, but AFAIK we're closer to a fix.
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 Chris Parr
 Plusnet Staff
RPMozley
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Re: TBB Pings Graphs - issues arising

pcl-ag02 appears to be affected too, with greatly increased latency. Just recently gateway hopped onto ptw-ag03 and latency was back to normal levels.
That's RPM to you!!
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: TBB Pings Graphs - issues arising

I'm on pcl-ag05 so it could be all of the PCL gateways?
Plusnet Staff
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Re: TBB Pings Graphs - issues arising

OK, for those experiencing the issues we're working with the vendors and gathering data on the problem at the moment (hence it not being temporarily fixed again tonight).
So if you're having the issue, log in to your router and disconnect/reconnect until usertools.plus.net/@gateway shows that you're not on a PCL gateway and you should be good.
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 Chris Parr
 Plusnet Staff
Community Veteran
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Re: TBB Pings Graphs - issues arising

Something happened this morning. At 09:30:15 the PPP link went down although there was no loss of sync. I've also had a change in the latency as shown on the graph:
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)