TAP3 test not working; suggestions?
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TAP3 test not working; suggestions?
15-05-2014 6:42 PM
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I have searched the internet for advice to no avail, but I have found forum threads where others are having similar problems. I have also found this thread which is around a month old and suggests there may be issues with the test itself.
Has anyone tried the test recently and if so were you successful?
Re: TAP3 test not working; suggestions?
15-05-2014 7:02 PM
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Re: TAP3 test not working; suggestions?
15-05-2014 7:05 PM
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Re: TAP3 test not working; suggestions?
15-05-2014 7:27 PM
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PN can see all the test results if you choose the further diagnostics option.
podman
Re: TAP3 test not working; suggestions?
15-05-2014 8:13 PM
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Thanks for the info it sounds like there may be issues with the test. I've read a lot of posts where people are having similar problems so maybe it is currently not working.
Re: TAP3 test not working; suggestions?
15-05-2014 8:28 PM
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It's scheduled to be fixed this weekend.
Re: TAP3 test not working; suggestions?
15-05-2014 8:29 PM
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Quote from: myredhotcar Hi Avatastic, thanks for the reply. I have the router set up to get DNS server addresses automatically from the ISP. Should I change this setting for the test or leave as is?
I'd leave it as-is.
My thinking was that if you had specified the DNS servers, they may have not been reachable when connected with the speedtest@speedtest_domain account. If you are set to receive them automatically that shouldn't be the case here.
Re: TAP3 test not working; suggestions?
15-05-2014 8:33 PM
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Re: TAP3 test not working; suggestions?
25-05-2014 7:48 PM
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Re: TAP3 test not working; suggestions?
25-05-2014 8:17 PM
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Re: TAP3 test not working; suggestions?
25-05-2014 8:50 PM
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Re: TAP3 test not working; suggestions?
25-05-2014 9:15 PM
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I have been working with PN to get the test fixed for a long time. I have also raised the point that BTW should not be asking their customers to get end users to run the test until they are 100% sure it's fixed - http://community.plus.net/forum/index.php/topic,124245.msg1094441.html#msg1094441
Unfortunately, BTW seem in no particular hurry to fix the test and Plusnet's hands are tied.
Re: TAP3 test not working; suggestions?
26-05-2014 4:01 AM
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I will also update my ticket. Thanks again.
Re: TAP3 test not working; suggestions?
28-05-2014 9:14 AM
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Can you raise with BTW support that their TAP3 test does not working and they should not be asking their customers/end users to run the test until their technical guys have fixed it?
myredhotcar is not the first person to have spent many hours trying to get a test running, that in fact is broken and won't run.
Thanks
Re: TAP3 test not working; suggestions?
28-05-2014 9:55 AM
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I'm expecting an update to this quite soon. There are a number of teams within our suppliers working on this. I can't request that all customers stop using the TAP3 Test I'm afraid as it does still work for the majority of customers across various ISP's but I'll do all I can to apply pressure to get this fixed.
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- Re: TAP3 test not working; suggestions?