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Syncing at 20727, only getting 9.8 according to btw speedchecker?

drolerif
Newbie
Posts: 5
Registered: ‎09-12-2015

Syncing at 20727, only getting 9.8 according to btw speedchecker?

Hi
As per the title, I am getting alot slower download rates than what I should be getting.  have checked using the BT Wholesale speed checker.
This is from the router:
7 - Data rate: 1231/20727
8 - Maximum data rate: 1232/20764
9 - Noise margin: 6.2/3.0
10 - Line attenuation: 8.2/18.5
From BT Wholesale speedchecker:
Download Speed (Mbps): 9.89
Upload Speed (Mbps): 1.03
Ping Latency (ms):59
Please advise best resolution
Regards
Chris
ps account name is [mremoved]
pps, I would call the helpdesk but I currently have no voice Sad
dick:green Full email address removed from a public forum to a private area accessible to PN staff.
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Syncing at 20727, only getting 9.8 according to btw speedchecker?

I can't see anything obvious that would cause the issues, your line is connecting at a good speed and the profile is set correctly.
Are the speeds you're seeing over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
drolerif
Newbie
Posts: 5
Registered: ‎09-12-2015

Re: Syncing at 20727, only getting 9.8 according to btw speedchecker?

This is via a wired connection.
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Syncing at 20727, only getting 9.8 according to btw speedchecker?

Can you run the BT Speedtest again but do the further diagnostics test after the first completes?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff