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Synch speed shows OK, actual about 15 times less

materialman
Rising Star
Posts: 101
Thanks: 9
Fixes: 1
Registered: 23-07-2013

Synch speed shows OK, actual about 15 times less

Title says it. Speeds seemed very low earlier. Router showed low. Rebooted router - improved. Now again real speeds very low though router shows OK ever after rebooting router and then PC then router again. Can anyone help please? Same if tested from a mobile phone - real speed very slow.

Uptime: 0 days, 0:06:15
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 999 / 6.479
Data Transferred (Sent/Received) [MB/MB]: 4,83 / 8,03
Output Power (Up/Down) [dBm]: 12,7 / 0,0
Line Attenuation (Up/Down) [dB]: 29,2 / 48,0
SN Margin (Up/Down) [dB]: 5,9 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 6 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 7 / 207
HEC Errors (Up/Down): 4 / 274
http://www.speedtest.net/my-result/3564032080
and now
http://www.speedtest.net/my-result/3571026375
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Synch speed shows OK, actual about 15 times less

Hi materialman, sorry about this. The profile needed to be updated manually, our systems hadn't quite caught up with that yet.
Any problems just let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
materialman
Rising Star
Posts: 101
Thanks: 9
Fixes: 1
Registered: 23-07-2013

Re: Synch speed shows OK, actual about 15 times less

Ah your reply came through as I was typing - now OK thanks.

Uptime: 0 days, 0:04:53
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 975 / 6.460
Data Transferred (Sent/Received) [MB/MB]: 1,83 / 11,42
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 29,2 / 47,5
SN Margin (Up/Down) [dB]: 6,5 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 12 / 3
HEC Errors (Up/Down): 2 / 5
And actual speed:
http://www.speedtest.net/my-result/3571135376