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Sync speed slow

Posts: 3
Registered: ‎01-03-2014

Sync speed slow

Hi everyone,
I've recently moved house and used a pre-installed phone extension inside the house which must have had a fault, as the noise reading and attenuation were poor (these have now improved since I stopped using this extension).
My issue now is that my max line speed is nowhere near my current sync speed.
I've tried restarting a couple of times over a couple of days, which hasn't solved it, and I have also spoken to someone from PlusNet who said if I restarted in a few hours it would improve the sync speed, which hasn't worked.
I know the line is capable of more than what I'm currently getting, as I was getting a much better reading in the middle of last week.
Here's the current stats from our router:
Line Status: Connected
DSL Modulation Type: ADSL_2plus
Annex Type: Annex A/L
Upstream / Downstream
Current Rate (Kbps): 1108 / 2268
Max Rate (Kbps): 1108 / 12508
SNR Margin (dB): 6.7 / 16.4
Line Attenuation (dB): 13.5 / 33.4
Errors (Pkts): 0 / 0
Any help would be much appreciated!
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Sync speed slow

It looks like you're now back in sync at 15Mb/s, so you should be seeing much improved speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff