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Sync rate 20k... Speedtest 11mpbs

Demostrike
Dabbler
Posts: 13
Registered: 18-06-2013

Sync rate 20k... Speedtest 11mpbs

I just got a Billion 7800n router after concerns over my netgrear routers stability. The router claims its got a sync rate of 21204 but the downspeed I'm getting is around 12Mbps. Before the swap i was around 19/20Mbps. I'm on the Plusnet Unlimited residential package so I should be getting line speed at all times?
Can someone have a look at this for me or suggest where I can look to fix this?
7 REPLIES
Demostrike
Dabbler
Posts: 13
Registered: 18-06-2013

Re: Sync rate 20k... Speedtest 11mpbs

Additional info:
Upstream 444
Downstream 21204
SNR Margin(Upstream) 33.1
SNR Margin(Downstream) 6.6
Line Attenuation(Upstream) 8.4
Line Attenuation(Downstream) 12.5
Before the router swap:
Connection Speed 21864 kbps 444 kbps
Line Attenuation 10.1 db 6.9 db
Noise Margin 6.1 db 31.4 db
Community Veteran
Posts: 1,607
Thanks: 20
Registered: 29-06-2010

Re: Sync rate 20k... Speedtest 11mpbs

Your Current Line speed needs looking at, along with your BT IP profile, which you can get by running the BTwholesale speed test. Select "yes" on the check-list, ensuring no other devices using the internet - after the initial test, click "Further Diagnostics". On the next screen enter your phone number and click "Run Further Diagnostics". This will give you your downstream and upstream IP profile.
Post both current line speed and downstream IP profile back here - they should more or less match. If the current line speed has not received a kick from a Delta Report from BT to Plusnet, DCT staff can kick it for you.
Your upstream is capped - you should request it be uncapped - perhaps one of the DCT will pick this up in the morning and action it for you.
Demostrike
Dabbler
Posts: 13
Registered: 18-06-2013

Re: Sync rate 20k... Speedtest 11mpbs

Hi Jaggies, thanks for the response.
My current line speed is 13.4Mbps, the IP Profile is 19.7 Mbps, seems like you are right and it might need a kick - I thought my upload was a bit low too!
Demostrike
Dabbler
Posts: 13
Registered: 18-06-2013

Re: Sync rate 20k... Speedtest 11mpbs

Any support staff present on here or should I just go ahead an open a ticket? Smiley
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Sync rate 20k... Speedtest 11mpbs

Yep, we're around but there's also many other threads we're replying to Wink
Give it 5 minutes, log in to the router and disconnect/reconnect. Try another speedtest and it should be sorted.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Demostrike
Dabbler
Posts: 13
Registered: 18-06-2013

Re: Sync rate 20k... Speedtest 11mpbs

Thanks my download speed is sorted now Smiley is it possible to get my upload uncapped? Cheers
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Sync rate 20k... Speedtest 11mpbs

Hi there, just had a look and one of our agents has picked up your ticket and placed the order for you. Have to say I'm not convinced that turning interleaving off will help, but fingers crossed - either way the order will complete tomorrow for you.