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Sync rate 20k... Speedtest 11mpbs
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- Re: Sync rate 20k... Speedtest 11mpbs
Sync rate 20k... Speedtest 11mpbs
18-06-2013 11:12 PM
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I just got a Billion 7800n router after concerns over my netgrear routers stability. The router claims its got a sync rate of 21204 but the downspeed I'm getting is around 12Mbps. Before the swap i was around 19/20Mbps. I'm on the Plusnet Unlimited residential package so I should be getting line speed at all times?
Can someone have a look at this for me or suggest where I can look to fix this?
Can someone have a look at this for me or suggest where I can look to fix this?
Message 1 of 8
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Re: Sync rate 20k... Speedtest 11mpbs
18-06-2013 11:15 PM
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Additional info:
Upstream 444
Downstream 21204
SNR Margin(Upstream) 33.1
SNR Margin(Downstream) 6.6
Line Attenuation(Upstream) 8.4
Line Attenuation(Downstream) 12.5
Before the router swap:
Connection Speed 21864 kbps 444 kbps
Line Attenuation 10.1 db 6.9 db
Noise Margin 6.1 db 31.4 db
Upstream 444
Downstream 21204
SNR Margin(Upstream) 33.1
SNR Margin(Downstream) 6.6
Line Attenuation(Upstream) 8.4
Line Attenuation(Downstream) 12.5
Before the router swap:
Connection Speed 21864 kbps 444 kbps
Line Attenuation 10.1 db 6.9 db
Noise Margin 6.1 db 31.4 db
Message 2 of 8
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Re: Sync rate 20k... Speedtest 11mpbs
19-06-2013 2:06 AM
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Your Current Line speed needs looking at, along with your BT IP profile, which you can get by running the BTwholesale speed test. Select "yes" on the check-list, ensuring no other devices using the internet - after the initial test, click "Further Diagnostics". On the next screen enter your phone number and click "Run Further Diagnostics". This will give you your downstream and upstream IP profile.
Post both current line speed and downstream IP profile back here - they should more or less match. If the current line speed has not received a kick from a Delta Report from BT to Plusnet, DCT staff can kick it for you.
Your upstream is capped - you should request it be uncapped - perhaps one of the DCT will pick this up in the morning and action it for you.
Post both current line speed and downstream IP profile back here - they should more or less match. If the current line speed has not received a kick from a Delta Report from BT to Plusnet, DCT staff can kick it for you.
Your upstream is capped - you should request it be uncapped - perhaps one of the DCT will pick this up in the morning and action it for you.
Message 3 of 8
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Re: Sync rate 20k... Speedtest 11mpbs
19-06-2013 8:18 AM
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Hi Jaggies, thanks for the response.
My current line speed is 13.4Mbps, the IP Profile is 19.7 Mbps, seems like you are right and it might need a kick - I thought my upload was a bit low too!
My current line speed is 13.4Mbps, the IP Profile is 19.7 Mbps, seems like you are right and it might need a kick - I thought my upload was a bit low too!
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Re: Sync rate 20k... Speedtest 11mpbs
19-06-2013 1:51 PM
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Any support staff present on here or should I just go ahead an open a ticket?
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Re: Sync rate 20k... Speedtest 11mpbs
19-06-2013 1:55 PM
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Yep, we're around but there's also many other threads we're replying to
Give it 5 minutes, log in to the router and disconnect/reconnect. Try another speedtest and it should be sorted.
Give it 5 minutes, log in to the router and disconnect/reconnect. Try another speedtest and it should be sorted.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 8
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Re: Sync rate 20k... Speedtest 11mpbs
19-06-2013 6:05 PM
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Thanks my download speed is sorted now is it possible to get my upload uncapped? Cheers
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Re: Sync rate 20k... Speedtest 11mpbs
20-06-2013 10:25 AM
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Hi there, just had a look and one of our agents has picked up your ticket and placed the order for you. Have to say I'm not convinced that turning interleaving off will help, but fingers crossed - either way the order will complete tomorrow for you.
Message 8 of 8
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