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Sync fault(?) - support required

Joycey26
Newbie
Posts: 2
Registered: 22-10-2017

Sync fault(?) - support required

I have had plusnet broadband for roughly a month. I plugged the router in and had ok (if a little slow) service for the first couple of weeks. The broadband then started to drop out intermittently before refusing to connect at all in the last 10 days or so.

The broadband light flashes and the internet light is not lit (2704n router). The router (wiring, position etc) hasn’t been tampered with since first plug in. I believe this is known as a sync fault?

As live chat is down and I am not willing to sit on the phone for an hour on a Sunday night, is it possible to get a ticket raised from here?

Thanks
Tags (1)
3 REPLIES
Browni
Seasoned Champion
Posts: 1,521
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Sync fault(?) - support required

Try this.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Joycey26
Newbie
Posts: 2
Registered: 22-10-2017

Re: Sync fault(?) - support required

Thanks. Sounds like a visit is required
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: Sync fault(?) - support required

Hi there, 

 

I've been running some tests and they've picked up on a fault with your phone line. 

 

I've reported that to Openreach, no engineer visit should be necessary and we'll do our best to update you within the next few days. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team