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Sync Speed suddenly dropped

grumpy63
Grafter
Posts: 32
Registered: ‎13-09-2009

Sync Speed suddenly dropped

The sync speed on my modem has suddenly dropped from 5500 to 3232 with a subsequent drop in bandwidth i haven't changed any thing on my system any ideas as to why the sudden decrease in line speed?
Thanks
42 REPLIES 42
grumpy63
Grafter
Posts: 32
Registered: ‎13-09-2009

Re: Sync Speed suddenly dropped

Currents DSL stats
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Sync Speed suddenly dropped

Hiya,
Do those line stats change at all if you reboot your router?
grumpy63
Grafter
Posts: 32
Registered: ‎13-09-2009

Re: Sync Speed suddenly dropped

Hi James, yes the noise margin can move quite a bit as well as the sync speed depending on what time of day I reboot. 7db is the lowest the noise margin it has been though, last week it was around 12-15db. The sync speed is currently 3168 with a noise margin of 7db.
Thanks
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Sync Speed suddenly dropped

the best time to reboot is after daybrak and definitrly before 16:00,  The worst from about 14:00 up to half past midnight
grumpy63
Grafter
Posts: 32
Registered: ‎13-09-2009

Re: Sync Speed suddenly dropped

Will try again tomorrow morning and note the line stats, I am a bit worried in case there is some problem with the line as I used to get throughput approaching 5500kbit/s where as now i am lucky to achieve 2700kbit/s.
Ta
grumpy63
Grafter
Posts: 32
Registered: ‎13-09-2009

Re: Sync Speed suddenly dropped

Just rebooted the router, line stats attached. Just run the speedtest and am getting 2397kbps down speed, where as last week i was getting 4773kbps.
Thanks
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Sync Speed suddenly dropped

Thanks - Do you know what the noise margin was showing as beforehand?
Have you made any wiring changes at all recently?  The line looks normal, but it's definitely synchronising at a lower speed than I would have expected for that length of line.
grumpy63
Grafter
Posts: 32
Registered: ‎13-09-2009

Re: Sync Speed suddenly dropped

Hi James, last week the down link noise margin was around the 10-15db mark.
No have not made any changes in the past month.
Thanks
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Sync Speed suddenly dropped

Right - That's interesting.  Normally a decrease in noise margin results in an increase in sync speed, becuase BT force the sync speeds as high as it will go until they hit 6dB.
However, I've seen the odd case where a high noise margin (because it means there are less errors present) actually causes an improved sync speed.
If you like, I can ask BT to force it to 9dB and see if that makes any improvement?
grumpy63
Grafter
Posts: 32
Registered: ‎13-09-2009

Re: Sync Speed suddenly dropped

Hi James, yes that was my understanding that a decrease in noise margin would result in a increase in line speed. Yes if you could ask BT to force it to 9db, I am at work at the moment, how long do these things take?
Thanks
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Sync Speed suddenly dropped

It generally varies.
I'll get a fault raised on your account and we'll see where we go from there.
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Sync Speed suddenly dropped

Ah, minor problem.
Can you power up your router for me when you get back in please?  I need to run some checks from this end first before I can get anything raised.  I'll need you to keep it turned on too.
itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: Sync Speed suddenly dropped

Interleaving, when was this switched on by BT?
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Sync Speed suddenly dropped

That won't account for a 2Mbps sync drop.