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Switching to Plusnet [New connection] [Fibre] [FTTC]

Taaketa
Grafter
Posts: 32
Registered: ‎20-09-2014

Switching to Plusnet [New connection] [Fibre] [FTTC]

Afternoon all,
I'm switching to plusnet from BT infinity and receive a text message stating that today is my connection day. BT dropped the service yesterday which I assume was them releasing the line, but so far today I have had no connection. The text message mentioned 20th Midnight (am) which I take as midnight past and not midnight coming since 1 second past is then the 21st. I wouldn't nomarlly be worried but because of the recent maintenance and subsequent outages I'm concerned I'm looking at a whole weekend without broadband.
I would ring plusnet to see what's going on but they are currently undergoing maintenance due to BT Wholesale and cannot do order chasing for me - at least according to their recorded message. Any helpful information would be appreciated.
3 REPLIES
Den1
Rising Star
Posts: 103
Thanks: 1
Fixes: 1
Registered: ‎24-10-2013

Re: Switching to Plusnet [New connection] [Fibre] [FTTC]

It would be midnight on the 20th ie tonight, have you rebooted the modem/router ?  what are the status of the lights on the modem, if you have no connection by tomorrow you will have to ring them  Sad
Taaketa
Grafter
Posts: 32
Registered: ‎20-09-2014

Re: Switching to Plusnet [New connection] [Fibre] [FTTC]

Just literally after phoning them there. They checked my order and I was able to input my username and password into the router (using old BT infinity router) and it's now up and running.
Den1
Rising Star
Posts: 103
Thanks: 1
Fixes: 1
Registered: ‎24-10-2013

Re: Switching to Plusnet [New connection] [Fibre] [FTTC]

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