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Switching to Plusnet [New connection] [Fibre] [FTTC]
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Switching to Plusnet [New connection] [Fibre] [FTTC]
20-09-2014 2:00 PM
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Afternoon all,
I'm switching to plusnet from BT infinity and receive a text message stating that today is my connection day. BT dropped the service yesterday which I assume was them releasing the line, but so far today I have had no connection. The text message mentioned 20th Midnight (am) which I take as midnight past and not midnight coming since 1 second past is then the 21st. I wouldn't nomarlly be worried but because of the recent maintenance and subsequent outages I'm concerned I'm looking at a whole weekend without broadband.
I would ring plusnet to see what's going on but they are currently undergoing maintenance due to BT Wholesale and cannot do order chasing for me - at least according to their recorded message. Any helpful information would be appreciated.
I'm switching to plusnet from BT infinity and receive a text message stating that today is my connection day. BT dropped the service yesterday which I assume was them releasing the line, but so far today I have had no connection. The text message mentioned 20th Midnight (am) which I take as midnight past and not midnight coming since 1 second past is then the 21st. I wouldn't nomarlly be worried but because of the recent maintenance and subsequent outages I'm concerned I'm looking at a whole weekend without broadband.
I would ring plusnet to see what's going on but they are currently undergoing maintenance due to BT Wholesale and cannot do order chasing for me - at least according to their recorded message. Any helpful information would be appreciated.
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Re: Switching to Plusnet [New connection] [Fibre] [FTTC]
20-09-2014 2:41 PM
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It would be midnight on the 20th ie tonight, have you rebooted the modem/router ? what are the status of the lights on the modem, if you have no connection by tomorrow you will have to ring them
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Re: Switching to Plusnet [New connection] [Fibre] [FTTC]
20-09-2014 2:46 PM
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Just literally after phoning them there. They checked my order and I was able to input my username and password into the router (using old BT infinity router) and it's now up and running.
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Re: Switching to Plusnet [New connection] [Fibre] [FTTC]
20-09-2014 2:50 PM
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- Re: Switching to Plusnet [New connection] [Fibre] ...