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Switching from Virgin. Do I need to inform Virgin?

Jamesjmclaren
Newbie
Posts: 1
Registered: 3 weeks ago

Switching from Virgin. Do I need to inform Virgin?

HI all,

I signed up to Plusnet today with an acitivation sometime in May before my Contract ends with Virgin. Do I need to inform Virgin or will Plusnet handle everything?

2 REPLIES 2
jab1
The Full Monty
Posts: 23,565
Thanks: 8,354
Fixes: 353
Registered: ‎24-02-2012

Re: Switching from Virgin. Do I need to inform Virgin?

@Jamesjmclaren You should not need to inform Virgin, if you used the OTS service, but keep you wits about you once you have moved - there is anecdotal evidence that sometimes Virgin forget you've moved, and try to continue billing.

John
PhilipHeyes
Seasoned Pro
Posts: 584
Thanks: 204
Fixes: 5
Registered: ‎10-11-2021

Re: Switching from Virgin. Do I need to inform Virgin?

Also be aware of VM's equipment returns policy, it is usual to be requested to return all equipment VM have supplied to operate their service ( VM Hub / VM Pods / VM TV units ).   Failure to return kit when requested attracts a fee.