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Switching from TalkTalk to Plusnet
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Switching from TalkTalk to Plusnet
12-11-2014 9:10 PM
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Hi,
So I'm switching my mum's telephone and internet to Plusnet from TalkTalk after their price rises.
Plusnet didn't ask for a MAC code - and was told that it wasn't needed due to switching from an LLU provider to a non-LLU provider and this wouldn't be needed?
When I tried to communicate to TT (on behalf of my mum) the representative hung up when I asked for my MAC code - has anyone had any experience of getting a MAC code of them or advise them that I'm leaving?
Would TT charge a cessation fee?
Hopefully my mum can keep her number which she's had for at least 40 years!
NE
So I'm switching my mum's telephone and internet to Plusnet from TalkTalk after their price rises.
Plusnet didn't ask for a MAC code - and was told that it wasn't needed due to switching from an LLU provider to a non-LLU provider and this wouldn't be needed?
When I tried to communicate to TT (on behalf of my mum) the representative hung up when I asked for my MAC code - has anyone had any experience of getting a MAC code of them or advise them that I'm leaving?
Would TT charge a cessation fee?
Hopefully my mum can keep her number which she's had for at least 40 years!
NE
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Re: Switching from TalkTalk to Plusnet
12-11-2014 10:03 PM
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Hi
I am switching an account from Talktalk to PN ( due to the pending price rise ), as you have said no MAC required , so no need to ask them for it.
If you are switching due to price rise (i don't think there one when switching anyway), there should be no cancellation ( from prise rise email "If you'd like to change or cancel your package without charge get in touch with us within 30 days and we'll be happy to help you. " )
You should be able to keep your number if you were not able to, you would have told you at the PN sign up journey.
The account i am moving has to have a new number, due to the number been provided by talktalk originally , which is not the case in your situation.
Regards
Mike
I am switching an account from Talktalk to PN ( due to the pending price rise ), as you have said no MAC required , so no need to ask them for it.
If you are switching due to price rise (i don't think there one when switching anyway), there should be no cancellation ( from prise rise email "If you'd like to change or cancel your package without charge get in touch with us within 30 days and we'll be happy to help you. " )
You should be able to keep your number if you were not able to, you would have told you at the PN sign up journey.
The account i am moving has to have a new number, due to the number been provided by talktalk originally , which is not the case in your situation.
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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