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Switching from TalkTalk to Plusnet in a few days, Advice needed

very452001
Grafter
Posts: 192
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Registered: 14-02-2015

Switching from TalkTalk to Plusnet in a few days, Advice needed

My local exchange is this:
https://www.samknows.com/broadband/exchange/CMSTE
PlusNet is keeping my existing talktalk number. Talktalk said MAC code is not required.
PlusNet said to me no engineer will come to my house or to my local exchange when the switch happens. When the switch happens wont there be any hardware changes in my local exchange meaning a plusnet engineer has to come to my local exchange?
5 REPLIES
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: Switching from TalkTalk to Plusnet in a few days, Advice needed

The changes at the exchange will be carried out by an Openreach Engineer - Plusnet do not do anything in the exchange - but it won't involve a visit to your house as they only move you from TalkTalk  equipment to BT Equipment
very452001
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Registered: 14-02-2015

Re: Switching from TalkTalk to Plusnet in a few days, Advice needed

Ok so you saying a engineer will have to come to my local exchange to make the switch possible?
Then why plusnet telling me on online chat that no engineer will come to my house/exchange whatsoever?
jim:quote
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: Switching from TalkTalk to Plusnet in a few days, Advice needed

I have no idea - sorry
Community Veteran
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Registered: 31-08-2007

Re: Switching from TalkTalk to Plusnet in a few days, Advice needed

Well I have an idea, very simply, they are wrong Roll eyes
If you were not switching from an LLU provider, then an Openreach engineer wouldn't need to alter any jumpers at the exchange. In the case of switching between providers that resell BT Wholesale products, the equipment is the same and the "switch" is a remote software configuration job done by BT Wholesale. In your case there's a need to move from TalkTalk's equipment to BT Wholesale's.
very452001
Grafter
Posts: 192
Thanks: 4
Registered: 14-02-2015

Re: Switching from TalkTalk to Plusnet in a few days, Advice needed

Ok understood, cheers  Smiley