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Switching from TalkTalk to Plusnet in a few days, Advice needed
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Switching from TalkTalk to Plusnet in a few days, Advice needed
14-02-2015 9:10 PM
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My local exchange is this:
https://www.samknows.com/broadband/exchange/CMSTE
PlusNet is keeping my existing talktalk number. Talktalk said MAC code is not required.
PlusNet said to me no engineer will come to my house or to my local exchange when the switch happens. When the switch happens wont there be any hardware changes in my local exchange meaning a plusnet engineer has to come to my local exchange?
https://www.samknows.com/broadband/exchange/CMSTE
PlusNet is keeping my existing talktalk number. Talktalk said MAC code is not required.
PlusNet said to me no engineer will come to my house or to my local exchange when the switch happens. When the switch happens wont there be any hardware changes in my local exchange meaning a plusnet engineer has to come to my local exchange?
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Re: Switching from TalkTalk to Plusnet in a few days, Advice needed
14-02-2015 9:15 PM
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The changes at the exchange will be carried out by an Openreach Engineer - Plusnet do not do anything in the exchange - but it won't involve a visit to your house as they only move you from TalkTalk equipment to BT Equipment
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Re: Switching from TalkTalk to Plusnet in a few days, Advice needed
14-02-2015 9:25 PM
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Ok so you saying a engineer will have to come to my local exchange to make the switch possible?
Then why plusnet telling me on online chat that no engineer will come to my house/exchange whatsoever?
jim:quote
Then why plusnet telling me on online chat that no engineer will come to my house/exchange whatsoever?
jim:quote
Message 3 of 6
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Re: Switching from TalkTalk to Plusnet in a few days, Advice needed
14-02-2015 9:42 PM
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I have no idea - sorry
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Re: Switching from TalkTalk to Plusnet in a few days, Advice needed
14-02-2015 11:55 PM
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Well I have an idea, very simply, they are wrong
If you were not switching from an LLU provider, then an Openreach engineer wouldn't need to alter any jumpers at the exchange. In the case of switching between providers that resell BT Wholesale products, the equipment is the same and the "switch" is a remote software configuration job done by BT Wholesale. In your case there's a need to move from TalkTalk's equipment to BT Wholesale's.
If you were not switching from an LLU provider, then an Openreach engineer wouldn't need to alter any jumpers at the exchange. In the case of switching between providers that resell BT Wholesale products, the equipment is the same and the "switch" is a remote software configuration job done by BT Wholesale. In your case there's a need to move from TalkTalk's equipment to BT Wholesale's.
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Re: Switching from TalkTalk to Plusnet in a few days, Advice needed
15-02-2015 10:59 AM
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Ok understood, cheers
Message 6 of 6
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- Switching from TalkTalk to Plusnet in a few days, ...