Switching from Sky BB to Plusnet Fibre and have a couple of questions...
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Switching from Sky BB to Plusnet Fibre and have a couple of questions...
17-12-2013 2:53 PM
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Last Friday fibre finally became available on my local exchange. So I placed an order with plusnet that day, and got all my confirmation emails. Now I just have a bit of a wait until the 8th of Jan for everything to be sorted, as I am changing my line eventual over as well. So the first question is do I have to notify Sky that I am moving or is this something that plusnet takes care of? Also on my order tracker page it is on the section for "Activating your line" and it should complete o the 8th of Jan. Is there any chance that it can actually complete earlier then that?
Thanks for any help with these questions
Re: Switching from Sky BB to Plusnet Fibre and have a couple of questions...
17-12-2013 3:58 PM
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Re: Switching from Sky BB to Plusnet Fibre and have a couple of questions...
17-12-2013 4:15 PM
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Thanks again
Sky are saying that I don't need a MAC code to move?
17-12-2013 9:14 PM
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Called Sky tonight to get my MAC code so that I could pass it on to Plusnet, and they had a look and said that I don't need a MAC code. Just wondered if this is normal?
Thanks
Re: Sky are saying that I don't need a MAC code to move?
17-12-2013 9:15 PM
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Re: Sky are saying that I don't need a MAC code to move?
17-12-2013 9:30 PM
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Re: Switching from Sky BB to Plusnet Fibre and have a couple of questions...
17-12-2013 9:39 PM
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Re: Switching from Sky BB to Plusnet Fibre and have a couple of questions...
17-12-2013 9:53 PM
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I note that the OP is asking about a phone service as well but it's not clear if they've ordered a line from PN - It's vital that arrangements are in place to get a line as you'll need a phone line from a provider who uses BT Wholesale as their provider in order to use PN broadband.
Re: Switching from Sky BB to Plusnet Fibre and have a couple of questions...
17-12-2013 10:09 PM
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Although In my case I already had FTTC with Sky
Only problem I did have was I waited in all day for a BT engineer who didn't turn up and then it turned out as I already had FTTC I didn't even need one in the first place they were able to switch it over without a visit.
Re: Switching from Sky BB to Plusnet Fibre and have a couple of questions...
18-12-2013 11:21 AM
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Both phone and BB were transferred without any input from me. Fibre happened first and the phone followed about an hour later.
York.
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