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Switched to unlimited today and slow speed

Mardler
Rising Star
Posts: 449
Thanks: 10
Registered: 01-07-2012

Switched to unlimited today and slow speed

Notification of unlimited arrived an hour or so ago.
Since then web browsing has been very slow: dial-up was faster!
Speed test gives 5622/61 (max poss is 8 d/l in Market 1 area) but this in no way reflects what I am seeing - so, PlusNet, what have you done?
Is the IP profile wrong again?
Whatever, I am NOT happy.
(Edit: there is some intermittency about this. Reloading this page was instant but clicking Modify for this edit took ages and Chrome gave a long delay/reload message.)
5 REPLIES
WTF
Grafter
Posts: 673
Thanks: 1
Registered: 14-09-2012

Re: Switched to unlimited today and slow speed

Try reporting the issue.  
I had a problem with streaming after upgrading to unlimited and support amended my profile.  A brief test the other night showed things much improved, though I still have to do a full test this w/end.  I've also been told to leave the router turned on for the next 10 days while the line is 'educated'.
Mardler
Rising Star
Posts: 449
Thanks: 10
Registered: 01-07-2012

Re: Switched to unlimited today and slow speed

Thanks, WTF.
This morning speed is better and I noticed a reset in the early hours according to router diagnostics.
So far, so good but I'll be keeping an eye on this.
BTW, last time I reported an problem here (incorrect IP profile) it was fixed within a couple of hours - great service.
So, PlusNet lurkerstaff, is there an upload cap and can it be removed? 61kbps is a "bit" slow.
Community Veteran
Posts: 26,531
Thanks: 769
Fixes: 9
Registered: 10-04-2007

Re: Switched to unlimited today and slow speed

Could you post the full results of the BT diagnostic test please.
What does https://portal.plus.net/my.html?action=data_transfer_speed say for your current line speed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Switched to unlimited today and slow speed

Hi Mardler,
Glad to see your speeds have picked up, I can't see anything that caused this though.
Regarding your upload, you can uncap this. You are on a 20CN exchange though which would mean uncapping your upload is chargeable, you can find out more here under Max Premium.

Mardler
Rising Star
Posts: 449
Thanks: 10
Registered: 01-07-2012

Re: Switched to unlimited today and slow speed

Thanks, Chris, if chargeable I'll leave it.
Speed OK now, btw.