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Switch from Sky LLU Fiber and phone to Plusnet Fiber and phone

nookey1968
Newbie
Posts: 2
Registered: 14-11-2013

Switch from Sky LLU Fiber and phone to Plusnet Fiber and phone

Hi
I am switching from from Sky LLU Fiber and phone to Plus net Fiber and phone
I have had the router come in the post a few days ago 
A call has been arranged to the 19/11/2013 between 1pm  and 6pm is this needed as i have had fiber by sky

Mark
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: Switch from Sky LLU Fiber and phone to Plusnet Fiber and phone

Hi Mark,
Welcome to Plusnet and the community forums!
Moving from full Sky LLU (i.e phone and fibre) should only require an engineer appointment if you have the self-install version of Sky fibre (as an engineer would need to come and install an Openreach fibre modem) if that isn't the case and you already have one then no visit should be necessary.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
nookey1968
Newbie
Posts: 2
Registered: 14-11-2013

Re: Switch from Sky LLU Fiber and phone to Plusnet Fiber and phone

Hi
At the moment I am on sky fiber 40mb up and 10mb down
I have the sky router and bt modem which was installed by a bt guy October last year
Placed a order for plusnet phone and fiber 47mb down and 10mb few weeks ago
Getting email says guy will call on Tuesday 19th of nov to install
Do I have to be here or can I plug it in my self
I have the router which came in the post no modem as yet thought (but the one I got from sky is here )
Mark
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Switch from Sky LLU Fiber and phone to Plusnet Fiber and phone

Hi Mark,
There'll be an engineer attending your premises between 1pm - 6pm on the 19th you'll need to connect the router up that we've sent you.