Swap from ADSL MAX to wbc Re ticket 511978036

[#1]

Could someone look at the ticket and the last respons from support???
^AW and ^JP were loking at it via twitter and I was asked to leave it 10 days.

[#2]

Can you double- check the number for me, I'm not finding that ticket number

[#3]

sorry typo 51197036 

[#4]

Hi adamtemp64,
Can I just confirm that you want 6dB SNR with interleaving on? Can I also ask are you using any extension cables/sockets? Do you have a test socke you can plug into?
Jojo

[#5]

6db interleaving yes.
Plugged into master soicket filterd bt adsl faceplate no extension wiring
Also I did put it into the test socket with a brabd new adsl filter over the wekend no change as expected with no other wiring comming of the master it is a dedicated fax / adsl line almost a dedicated adsl line now only get a few faxes a month.

[#6]

Hi adamtemp64,
I have now requested your profile change to 6dB downstream SNR with interleaving. This normally takes effect within 24 hours. Let me know how that goes.
Jojo

[#7]

this morning after a reset http://speedtest.net/result/1803657020.png
before last week http://speedtest.net/result/1795640787.png
Results before wbc http://speedtest.net/result/1625108246.png ;
router now synced at 5122 yesterday 4349
i will do another reset after 10am if the snr is reported above 6db in my dsl diagnostics page on the 2700hg
Thanks for your help

[#8]

HI adamtemp64,
I've just ran a test and you are currently at 6dB. The target is now 6dB as it should be too.
Jojo

[#9]

must update that signature of mine.
Thanks

[#10]

latest test looking good
dick:green Image tags added.

[#11]

Nice Glad it's ok for you.

[#12]

ticket 53584396 riased
looks like exchange has swapped me to adsl2+ attn gone from 48.7 to 51.9 and loss of speed can i be put back on adsl2 please

[#13]

We can't change that, We can only change ADSL to ADSL2 (or to FTTC/FTTP) and vice versa.  You'd need to do this yourself by changing the modulation to G.992.3. If that's set to auto on your router it should already be using that though.
Adam

[#14]

Cannot change modulation in my router 2wire 2700hg

[#15]

In that case If the router sees that you'd get better results from ADSL it should change the modulation itself then.