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Suspect Router

valart
Grafter
Posts: 418
Thanks: 1
Registered: 09-10-2007

Suspect Router

Can someone tell me what are the signs that my router is giving me problems because I have had this router for fours years and at least about three or four times a week a loose connection but it does reconnects very quickly It is not too much of a problem but I thought it might be my Thomson router is showing wear I have the TG582n Technicolor just in case so I just wondered if I should try it.
3 REPLIES
cedlor
Grafter
Posts: 685
Thanks: 2
Registered: 02-04-2015

Re: Suspect Router

I know nothing but  will ask some preliminary questions
It has been doing this for 4 years?  if not when did it start?
What do the lights on the router do when it loses the connection.?
Please post the router stats.
What software does it have?
valart
Grafter
Posts: 418
Thanks: 1
Registered: 09-10-2007

Re: Suspect Router

It has been doing it for four years some weeks I have no disconnections at all,the internet light goes out on the router I'm not sure what you mean about software I am a elderly gent and i'm not use to this technology Uptime: 0 days, 19:45:20
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,159 / 11,228
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 169.00
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 12.5 / 29.5
SN Margin (Up/Down) [dB]: 7.0 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 4,294,967,244 / 0
CRC Errors (Up/Down): 4,294,967,244 / 24,221
HEC Errors (Up/Down): 0 / 4,011
Community Veteran
Posts: 1,840
Thanks: 101
Fixes: 6
Registered: 21-01-2013

Re: Suspect Router

Your stats don't show any significant errors but your downstream sync speed of 11,228Mbps is a touch slow for your attenuation of 29.5dB.
According to the following speed calculator your line should be capable of a max speed of 16,000Mbps.
http://www.kitz.co.uk/adsl/max_speed_calc.php
Not everyone will get the theoretical maximum speed, you need a perfect line for that.
It's always worth trying a different router so yes I would try the tg582n. You will probably need to manually enter your plusnet username and password before it will connect, so I suggest you enter those before connecting it to the phone line.
Setup guide for the TG582n:
http://www.plus.net/support/broadband/hardware/technicolor-582n-setup-guide.shtml