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Support take how long to answer??

furrymunkey
Grafter
Posts: 59
Registered: 15-10-2010

Support take how long to answer??

I asked on the online support page to ask if it was possible to have my upload limit increased. Ticket number 59905636.
How long does it take support to even acknowledge the fact they got the question?. I asked the question at 2.45pm on Saturday. Support is getting dire!
3 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Support take how long to answer??

Apologies for your wait, I can see that your ticket has been responded to and actioned. It can vary on times for response depending on work load.
You can see our current wait times at http//:csc.plus.net.
furrymunkey
Grafter
Posts: 59
Registered: 15-10-2010

Re: Support take how long to answer??

Average closure time
12 hours, 6 minutes and 33 seconds
Target closure time
8 hours
Closure time in my case was 47 hours 53 mins. Kinda close huh?  not!!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Support take how long to answer??

Hi,
The key word in the above is average.  There are occasions where some tickets are answered in less time, some take longer.
However, I am sorry that you had to wait an extended period of time to get an answer to your query.