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Support staff - can anyone sort our broadband out??!!!
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Support staff - can anyone sort our broadband out??!!!
12-10-2010 2:50 PM
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We we're 'activated' on the 7th and STILL are not able to connect to the internet, I've rang support so many times and have got no-where. The 2 test logins failed, so does our username / password combo.
Staff say they will ring us back within 24 hours with a solution...but you guessed it, NOTHING.
Apparently the issue is with the authentication at the exchnage with BT or something but we depserately need the internet up and running or we are going to have to cancel our contract and go elsewhere.
Can ANY staff members get this sorted for us please, we're not asking a lot here!
Thanks for your help.
Steven
Plusnet Username: Whely89
Staff say they will ring us back within 24 hours with a solution...but you guessed it, NOTHING.
Apparently the issue is with the authentication at the exchnage with BT or something but we depserately need the internet up and running or we are going to have to cancel our contract and go elsewhere.
Can ANY staff members get this sorted for us please, we're not asking a lot here!
Thanks for your help.
Steven
Plusnet Username: Whely89
Message 1 of 8
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Re: Support staff - can anyone sort our broadband out??!!!
12-10-2010 3:06 PM
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Message 2 of 8
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Re: Support staff - can anyone sort our broadband out??!!!
12-10-2010 3:12 PM
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HI whely,
I've tried to call you on a few different numbers but got no reply. I will try again before I go home this evening.
Jojo
I've tried to call you on a few different numbers but got no reply. I will try again before I go home this evening.
Jojo
Message 3 of 8
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Re: Support staff - can anyone sort our broadband out??!!!
12-10-2010 3:22 PM
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Thanks for your replies, sorry if you have tried to call but I have to have my phone off at work. If you could call my mobile number tonight (ending: 844) or the landline (which ends: 255) we can hopefully get online very soon with your help.
Thanks guys sorry if I sound angry, I don't meant to be rude but I'm just a bit peeved now really and nothing seems to be happening.
Cheers,
Steven
Thanks guys sorry if I sound angry, I don't meant to be rude but I'm just a bit peeved now really and nothing seems to be happening.
Cheers,
Steven
Message 4 of 8
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Re: Support staff - can anyone sort our broadband out??!!!
12-10-2010 3:54 PM
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Hi Steven,
Unfortunately I finish at 5.30 so I won't be able to call you myself tonight, but I've explained your situation to one of the late shift managers and he's going to get someone to call you later. I've a pretty good idea what's going on so I'm quietly confident we can get it sorted for you.
Jojo
Unfortunately I finish at 5.30 so I won't be able to call you myself tonight, but I've explained your situation to one of the late shift managers and he's going to get someone to call you later. I've a pretty good idea what's going on so I'm quietly confident we can get it sorted for you.
Jojo
Message 5 of 8
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Re: Support staff - can anyone sort our broadband out??!!!
12-10-2010 5:23 PM
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Quote from: Joanne Hi Steven,
Unfortunately I finish at 5.30 so I won't be able to call you myself tonight, but I've explained your situation to one of the late shift managers and he's going to get someone to call you later. I've a pretty good idea what's going on so I'm quietly confident we can get it sorted for you.
Jojo
Hi Jo, I appreciate you helping me out with this.
Hopefully it will get sorted tonight and I won't have to switch suppliers!
Cheers,
Steve
Message 6 of 8
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Re: Support staff - can anyone sort our broadband out??!!!
12-10-2010 6:06 PM
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Hi,
I am having the same kind of problem as Steven and was hoping you could help me too please?
My line was connected on the 17th of Sept and I have been completely unable to connect to the internet through the Thomson gatweway.
Since the beginning I was adamant that the problem lay in my account details, but a combination of telephone technical services and question support staff think its down to the hardware.
The router I was originally sent me would not let me connect to the internet when I entered my username@plusdsl.net and my password stating an "authentication error", a friends spare router had the same issue, so I was sent a test router which had the same problem as the others!!
I think it must be what Steven mentioned..."authentication at the exchnage with BT" but so far no one from the Plusnet team has mentioned this.
Could someone help me please?
Thanks
Dan
Username: djlerner86
I am having the same kind of problem as Steven and was hoping you could help me too please?
My line was connected on the 17th of Sept and I have been completely unable to connect to the internet through the Thomson gatweway.
Since the beginning I was adamant that the problem lay in my account details, but a combination of telephone technical services and question support staff think its down to the hardware.
The router I was originally sent me would not let me connect to the internet when I entered my username@plusdsl.net and my password stating an "authentication error", a friends spare router had the same issue, so I was sent a test router which had the same problem as the others!!
I think it must be what Steven mentioned..."authentication at the exchnage with BT" but so far no one from the Plusnet team has mentioned this.
Could someone help me please?
Thanks
Dan
Username: djlerner86
Message 7 of 8
(536 Views)
Re: Support staff - can anyone sort our broadband out??!!!
13-10-2010 3:06 PM
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@djlerner86,
I have now replied to your stand alone post regarding this matter.
Jojo
I have now replied to your stand alone post regarding this matter.
Jojo
Message 8 of 8
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