Support request
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Support request
29-01-2013 10:40 AM
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Estimated line speed:
29Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-06 10:27:36
Current line speed:
24 Mb
I am getting downloads of 21 -22 Mb at any time of day but I am concerned that I may have screwed up the line training as I had to power off the modem and router on the first day to rearrange power connecters and wires the OR engineer had left as a mess and subsequently a couple of more times over the following days to try and improve my speed to be nearer the quoted 29Mb.
Would it be possible to restart line training as I fear a cap of 24Mb has been applied because of my disconnections ? It would certainly put my mind at rest as I would like to eak out every last drop of speed from my disappointing max of 29Mb.
Thanks
Freefall
Re: Support request
29-01-2013 2:57 PM
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To reset a fibre line requires an engineer to do this, it cannot be done remotely by us. I've checked your line and there's nothing restricting your speeds.
It looks like your line has synced at the speed since you've had it installed. You could try a re-sync by logging into your router and click disconnect then power down your router and modem for a few minutes. If you can then power back on your modem and wait for the DSL light to become stable, power your router back on and login and click connect. See if there is any difference.
But you don't need to worry about your line as it looks fine.
Re: Support request
29-01-2013 4:01 PM
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Otherwise predicting 29Mb +/- 1Mb is tantamount to false advertising as a few others have said on this forum already.
Re: Support request
29-01-2013 5:29 PM
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Re: Support request
29-01-2013 6:10 PM
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Re: Support request
29-01-2013 10:23 PM
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Quote from: chrispurvey I'd see how your speeds go over the next few days. The original line speed we've provided is an estimate and there are occasions where this can be higher or lower than the estimate given.
Well its never been higher and the nearest its been to 29Mb was 24Mb on the first day only - hence my request for retraining
Re: Support request
29-01-2013 10:25 PM
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Quote from: tijara33 What router are you using & are you connecting wirelessly?
connectng via a gigabit switch all by ethernet with the Technicolor TG582n FTTC
Re: Support request
29-01-2013 10:32 PM
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https://portal.plus.net/my.html?action=data_transfer_speed
Run s BT speedtest and post the piture of the BT IP Profiles from running the first test then further diagnostics
http://speedtest.btwholesale.com/
Re: Support request
30-01-2013 8:52 AM
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Quote Where you state the current line speed as 24mbps, is that from plusnet in your member centre ? PN should be able to adjust that no problem.
Indeed we can, however unless the BT IP profile increases changing ours will do nothing.
Re: Support request
30-01-2013 1:41 PM
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Thats why i also asked for the BT Profile to be done to check the difference
Re: Support request
31-01-2013 9:36 AM
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Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
21.56 Mbps
0 Mbps 24.2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 21.56 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-24.2 Mbps .
Additional Information:
IP Profile for your line is - 24.2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
4.3 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 4.3Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Now you can see I'm only getting 21Mb compared to the original estimate of 29Mb +/- 1Mb, quite a difference
dick:quote
Re: Support request
31-01-2013 9:40 AM
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Quote from: chrispurvey Hi Freefall,
To reset a fibre line requires an engineer to do this, it cannot be done remotely by us. I've checked your line and there's nothing restricting your speeds.
Thats what I am requesting you to do, get an engineer to do a reset, so I can rerun the training in period and have a speed that more closely represents the speed I was quoted before I signed up. If after doing this nothing has changed I will accept the situation and put up with for the the year and half I have signed up for.
Thank You
Re: Support request
31-01-2013 1:54 PM
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