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Support desk response time?

SimonC
Newbie
Posts: 8
Registered: 26-02-2008

Support desk response time?

I raised a ticket on Sunday evening (my connection keeps dropping out) but so far no response at all.  What's a reasonable time to expect Support team to come back to me?
S.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 1,932
Thanks: 16
Fixes: 3
Registered: 24-07-2014

Re: Support desk response time?

I would have expected this to have been picked up by now. I have done a few quick tests and can see the problems you are suffering. I've dropped a message to our faults team to ensure it's picked up first thing tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team