Support Ticket

[#1]

Hi peeps,
Any chance that someone can give my ticket a prod?  Opened it on Sunday and haven't had any feedback at all (Ticket 111604987).
Cheers,
Phil.

[#2]

Did another BT speed test earlier and the line speed has jumped up to just under half of what it used to be but DL speed was still naff.  Did a reset on the router and things are picking up so guessing it's going through the training process again so not so much of a problem as it was previously - hopefully it'll sort itself out over the next few days 

[#3]

Your line was erroring a *lot*, the mean time between errors when we tested it was 1 second. This had forced your SNR up to a high level, my colleague reset this although I'm a bit concerned that with those errors the SNR will just jump up again. Keep an eye on it and let us know how it goes.