Support HELP please - account monthly allowance needs resetting
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Support HELP please - account monthly allowance needs resetting
10-07-2013 7:27 AM
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At the end of our last billing month we ran into our broadband limit, hence were throttled back for a day. New month begins, throttle is not lifted.
Is there a quick way to get the throttled removed?
I seem to have got into an endless loop of "connecting to the test socket", "switching micro filters", "switching routers".
Re: Is there a quick way
10-07-2013 7:36 AM
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Re: Is there a quick way
10-07-2013 7:57 AM
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Re: Is there a quick way
10-07-2013 8:12 AM
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"My traffic management profile has not reset properly following the start of the new billing month"
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is there a quick way
10-07-2013 8:13 AM
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The fastest way to get your account reset, would be to send a PM to a staff member on the digital care team when they start work within the next hour, who will be able to sort it out immediately.
Don't do any more switching routers etc, it won't make ANY difference !
Re: Is there a quick way
10-07-2013 8:40 AM
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Quote from: purleigh would be to send a PM to a staff member on the digital care team when they start work within the next hour,
?? not sure how to do that, I've done a search for "digital care team" and most variations I don't come up with anything meaningful.
Re: Is there a quick way
10-07-2013 9:28 AM
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Re: Is there a quick way
10-07-2013 10:17 AM
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to something more likely to attract the attention of staff,
for example -
"Support HELP please - account monthly allowance needs resetting"
Re: Support HELP please - account monthly allowance needs resetting
10-07-2013 12:58 PM
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Re: Support HELP please - account monthly allowance needs resetting
10-07-2013 1:08 PM
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Sorry about this - we're having some problems with VMBU at the moment (http://usertools.plus.net/status/archive/1373446917.htm) which we're looking into, unfortunately it's still going on at the moment - I'll be updating that thread as soon as I have any more info from the developers looking into it, but unfortunately it does seem to be causing things like this.
Re: Support HELP please - account monthly allowance needs resetting
10-07-2013 1:19 PM
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(shouldn't of hit the maximum allowance in the first place, but relatives with ipads were visiting and the tennis was on)
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