Super random connection speeds
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Super random connection speeds
29-05-2009 12:23 AM
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Been having an issue with speeds since we joined PlusNet, but getting worse recently. Jameseh has very kindly opened support ticket which is still on going.
My line sync rate is currently set at around 3350kbps, with my line profile at 2500kbps. The fastest speed i've seen on the BT speedtester is 1800kpbs, the lowest...... 14!!!
Downloads during the day currently average around 14kb/s from firefox, and similar from Torrents. However, after midnight these speeds drop to around 5kb/s. which is what i find the weirdest, considering this is when it should be faster.
I'm fine on getting the speeds fixed, i was just wondering if anyone had any ideas why it would be slower after midnight?!
Thanks,
Adam
P.s. I'm getting fed up of having to buffer youtube vids before i watch them!!!
Re: Super random connection speeds
29-05-2009 12:38 AM
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Alternatively, do you have any electrical interference which kicks in late at night?
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Super random connection speeds
29-05-2009 12:51 AM
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Just as i made my last post my DL shot up to 100kbps with a decent browsing speed also, now it is down to 60kbps but browsing is so slow. Seems my speed is going up and down at random.
Re: Super random connection speeds
02-06-2009 12:49 AM
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Router is now plugged in to test socket behind bt master socket:
Physical Connectivity OK
DSL Connection
Link Information
Uptime: 0 days, 0:11:18
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,488
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 11.5 / 21.0
SN Margin (Up/Down) [dB]: 22.0 / 12.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 12 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
And bt speedtester results:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7488 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3000 kbps
Actual IP throughput achieved during the test was - 10 kbps
Note, this is the first time i've ever seen 7488kbps connection rate, or anywhere near it for that matter. Usually around 1600.
Ideas, thoughts?
Cheers
Re: Super random connection speeds
02-06-2009 8:15 AM
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Do you have extension sockets? Is everything plugged in to the extension sockets filtered?
When you use the test socket all of the extension wiring is disconnected, so getting a far better sync when you use the test socket indicates the problem is inside your house. If you have everything inside the house filtered either there is a problem with the extension wiring or possibly one of the filters is duff.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Super random connection speeds
02-06-2009 8:50 AM
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You need to concentrate initially on the DSL connect rate ( synch rate ), the IP profile will follow that ( eventually! ) and then your throughput will improve.
As Jelv says , you appear to have some problems with your internal wiring/connections/filters , the difference in Synch rate between the 3350 you were getting and the 7488 at the test socket is HUGE and indicates serious problems.
Take a look at some of the other threads in this forum for some background information and then post back with the information requested by Jelv.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Super random connection speeds
02-06-2009 8:59 AM
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You should still carry out all the checks etc sugested by jelv
Re: Super random connection speeds
02-06-2009 10:12 AM
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Our 2mb fixed connection with orange was stable (and quicker) that we had before moving to PN
I understand the sync rate is more important at the moment but i really cant fathom why all my downloads, including torrents are quicker at peak times than off peak?!
I really appreciate the time you're taking to help.
Thanks guys.
Re: Super random connection speeds
02-06-2009 10:26 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Super random connection speeds
02-06-2009 10:53 AM
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Re: Super random connection speeds
02-06-2009 11:05 AM
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Quote Bell wire John?
That would be my favorite culprit
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Super random connection speeds
02-06-2009 11:57 AM
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Seems very odd. Anyway at the moment torrents are secondary.... just want to get browsing speed up!
You reckon the bell wire is interfering? No-one rings my bell! *Cough*
Re: Super random connection speeds
02-06-2009 12:04 PM
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If you noticed a significant jump in sync speed when you went from master socket to test socket then I agree, bell (ring) wire is the most obvious culprit and should be eliminated first.
See http://www.kitz.co.uk/adsl/socket.htm
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Super random connection speeds
02-06-2009 12:29 PM
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There was no change going from Upstairs socket to master, but from master to test was (as you saw) double the sync speed. The throughput/download speeds have been the same for every socket.
Re: Super random connection speeds
02-06-2009 8:08 PM
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Also, checked the router tonight when i came home. It's syncing at 448/4000, still slow, and i have 145,000 FEC errors.
What's a FEC? Does it mean anything?
Thanks
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