Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Suffering constant disconnects and random outages.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Suffering constant disconnects and random outa...
Suffering constant disconnects and random outages.
19-09-2013 6:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Had some problems with my connection a few months back and Plusnet switched on interleaving which seemed to have steadied the connection. But since about Saturday evening I've been having random disconnects as near as I can tell there is no pattern to them and it seems similar to the old problem with it. could someone take a look and see if they can find the cause?
Message 1 of 4
(679 Views)
3 REPLIES 3
Re: Suffering constant disconnects and random outages.
19-09-2013 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good evening Ferrosol.
I've had a quick look at your connection and as you say, it's dropping quite frequently and seems to have started on Sunday.
Have you made any changes to your setup at all? Has the weather been wet since Sunday? There's definitely something going off on your line there.
I'd recommend running through the faults wizard here so we can take a look further.
I've had a quick look at your connection and as you say, it's dropping quite frequently and seems to have started on Sunday.
Have you made any changes to your setup at all? Has the weather been wet since Sunday? There's definitely something going off on your line there.
I'd recommend running through the faults wizard here so we can take a look further.
Message 2 of 4
(380 Views)
Re: Suffering constant disconnects and random outages.
19-09-2013 7:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No changes to my software or hardware that I know of. We have had some rain since sunday but nothing I'd call particularly torrential. I've tried to run through the automated fault checker a few times now but my connection has a tendency to crash in the middle of it. The problem is my connection is intermittent but a lot of the questions assume it is either off or on. The one diagnosis I did get off it suggested it might be a fault with the wiring.
Message 3 of 4
(380 Views)
Re: Suffering constant disconnects and random outages.
19-09-2013 8:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry you've had problems getting it raised. I've just had another look and it looks like you've managed to complete the fault checked to the end and it's now created ticket 74717418.
Leave it with us and someone from our faults department will test the line and be in touch.
Leave it with us and someone from our faults department will test the line and be in touch.
Message 4 of 4
(380 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Suffering constant disconnects and random outa...