Suddenly no connection possible
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Suddenly no connection possible
04-11-2013 7:45 PM
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my Broadband ran smoothly until this morning. Now the Router cant connect anymore.
Nothing has changed it just stopped working...why?
cheers
Re: Suddenly no connection possible
05-11-2013 7:18 AM
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Re: Suddenly no connection possible
05-11-2013 8:22 AM
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- something must have changed, as you no longer have an internet connection
- most devices work better if you turn them off and then on to reboot
My crystal ball sub has expired, so can you provide the following (and any other relevant) information:
- fibre or ADSL
- router (modem-router) model
- indicator states (on/off/colour etc)
- does your modem sync
- is your phone working correctly on the line
- have you had a power fail/drop-out
- what filtering do you have; have you tried changing filters
For ADSL, it is always useful to have a low cost backup modem-router - assuming you can afford it (eg a TP-Link TD8816 is £10.33 from Amazon and ebay can provide low cost alternatives)
Using a TP-Link Archer VR600 modem-router.
Re: Suddenly no connection possible
05-11-2013 9:03 AM
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Really sorry to hear that you've lost connection. Could you provide the information that PeeGee has mentioned above so that we can assist you further?
Re: Suddenly no connection possible
05-11-2013 2:11 PM
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I am using the adsl modem which came from plusnet 8 weeks ago( technicolor).
the broadband LED on the router blinks.
I dont know what 'does your modem sync' means
Dont have a phone to test the line
dont think there was a power drop out
What do you mean with filters?
will check the model of the router later and let you know.
In the beginning there was a problem where an engineer had to come...hope it doesnt have something to do with that.
thanks
Re: Suddenly no connection possible
05-11-2013 2:31 PM
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I would advise swapping the <a href="http://www.plus.net/support/broadband/microfilters-how-and-why.shtml">Microfilter</a> over and if the broadband light continues to flash, to try connecting your router into your <a href="http://www.plus.net/support/broadband/master-socket-guide.shtml">Test Socket</a>.
If the broadband light continues to flash, I would raise a fault at http://faults.plus.net so our Faults Team can look at this in more detail for you.
Re: Suddenly no connection possible
05-11-2013 8:04 PM
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Re: Suddenly no connection possible
06-11-2013 8:57 AM
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Re: Suddenly no connection possible
06-11-2013 11:35 PM
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Re: Suddenly no connection possible
07-11-2013 12:17 AM
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When you get to the last question you will be given a text box to complete with additional information. Explain in there why you haven't done the phone test and submit the report.
That will enable tests to start. If the faults team identify a fault needing a phone test they will get in touch with you before calling an engineer (and risking a charge).
Re: Suddenly no connection possible
08-11-2013 1:14 PM
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Quite a long time to wait for things to come back to work...seems I live in a place where the broadband is a hard thing to get.
Re: Suddenly no connection possible
11-11-2013 12:42 PM
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Re: Suddenly no connection possible
12-11-2013 9:40 AM
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I've booked this in for the 14th 8am -1pm, I hope this is ok?
Re: Suddenly no connection possible
13-11-2013 8:09 PM
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Re: Suddenly no connection possible
13-11-2013 8:13 PM
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