Suddenly dissapointed, speed throttled?
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Suddenly dissapointed, speed throttled?
15-08-2011 8:13 AM
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Re: Suddenly dissapointed, speed throttled?
15-08-2011 8:53 AM
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Re: Suddenly dissapointed, speed throttled?
15-08-2011 9:20 AM
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It looks like the DLM system picked up a low sync event on Sunday afternoon at around 4pm, as you've been on a 350kb/s profile on BTs side since then. Oddly though our connection logs are showing an ongoing connection over that period, so it must have been a very brief disconnection that caused it.
Did you happen to notice anything happen that afternoon at all?
Re: Suddenly dissapointed, speed throttled?
15-08-2011 9:26 AM
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no, nowhere near usage, only at 5gb with 4 days to go until billing
Re: Suddenly dissapointed, speed throttled?
15-08-2011 2:16 PM
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Re: Suddenly dissapointed, speed throttled?
15-08-2011 9:27 PM
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Re: Suddenly dissapointed, speed throttled?
15-08-2011 10:38 PM
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Re: Suddenly dissapointed, speed throttled?
16-08-2011 7:36 AM
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Re: Suddenly dissapointed, speed throttled?
16-08-2011 8:55 AM
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Re: Suddenly dissapointed, speed throttled?
16-08-2011 9:09 AM
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Quote from: scotslass86 what can be done?
Well if your line appears to be stable but it doesn't recover after 72 hours then Plusnet can ask for it to be set back into training mode. That should fix the problem in the short term and in the long term if it was caused by some one-off anomaly.
Re: Suddenly dissapointed, speed throttled?
16-08-2011 9:38 AM
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dont worry im not writing plusnet off just yet ive had great service until now so confident it will be sorted out
Re: Suddenly dissapointed, speed throttled?
16-08-2011 9:49 AM
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SNR Margin 22.5
Speed 544
At the moment your profile isn't going to change as your line is still connecting to the exchange very low. As it's pretty stable I'll give it an SNR reset to try and force the SNR back down and therefore the speed up.
Re: Suddenly dissapointed, speed throttled?
16-08-2011 10:16 AM
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Re: Suddenly dissapointed, speed throttled?
16-08-2011 10:21 AM
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Essentially they are telling the exchange equipment to forget all the rubbish which happened before and start again with a clean sheet
Re: Suddenly dissapointed, speed throttled?
16-08-2011 10:50 AM
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Please keep us posted.
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- Re: Suddenly dissapointed, speed throttled?