Suddenly My Fibre Slowed Down :< Question #65151721
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Suddenly My Fibre Slowed Down :< Question #65151721
29-01-2013 7:47 PM
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I'm not sure what could be causing this, the equipment at this end is as it was a few days ago. It's been a good while since the last engineer visit, and he fitted a brand new master socket for us! I'd really like it looked into at your end. Cheers!
Tim.
Question #65151721
Re: Suddenly My Fibre Slowed Down :< Question #65151721
29-01-2013 8:13 PM
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Have you run multiple tests today to compare different times of the day?
Re: Suddenly My Fibre Slowed Down :< Question #65151721
29-01-2013 8:21 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Suddenly My Fibre Slowed Down :< Question #65151721
30-01-2013 1:05 PM
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We're currently testing your line and once we have the results we'll update you.
We did have a few issues with our <a href="http://community.plus.net/forum/index.php/topic,111170.msg954956.htm">network last night</a> that may have caused this which we're currently working on but we'll check to see if anything is amiss anyway.
If there's anything in the meantime please let me know.
Chris
Re: Suddenly My Fibre Slowed Down :< Question #65151721
30-01-2013 4:14 PM
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Today the connection is pretty much the same as yesterday: slowww lol.
I ran this speedtest. The speeds seemed to spike up and down a lot at the start of the test, reaching up to 10mbps, then dropping to <1mbps. The download test ground to a halt halfway through, taking almost two minutes to complete. The upload test was pretty slow to start with, then spiked up suddenly at the end.
Re: Suddenly My Fibre Slowed Down :< Question #65151721
30-01-2013 4:43 PM
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http://speedtest.btwholesale.com/
Re: Suddenly My Fibre Slowed Down :< Question #65151721
30-01-2013 5:17 PM
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Re: Suddenly My Fibre Slowed Down :< Question #65151721
30-01-2013 6:03 PM
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Re: Suddenly My Fibre Slowed Down :< Question #65151721
30-01-2013 10:47 PM
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Re: Suddenly My Fibre Slowed Down :< Question #65151721
31-01-2013 1:25 PM
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Re: Suddenly My Fibre Slowed Down :< Question #65151721
01-02-2013 3:21 PM
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Does this mean there's an issue somewhere else, with the router or the ethernet cabling? I find it very odd that it just suddenly becomes a problem when nothing has been done to any of the equipment here. We just started having issues out of the blue.
Re: Suddenly My Fibre Slowed Down :< Question #65151721
01-02-2013 4:23 PM
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Firstly, please add this feedback to your fault ticket - otherwise our team won't know what happened during the engineer visit, and won't know the best way to proceed in dealing with it.
Did the engineer run a speed test at all on the line, or did he just check the sync? Ideally he'd have run a speed test using the BT test login (he'd have details of that) to prove the issue was apparent?
Re: Suddenly My Fibre Slowed Down :< Question #65151721
02-02-2013 12:13 AM
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Re: Suddenly My Fibre Slowed Down :< Question #65151721
03-02-2013 5:56 PM
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Re: Suddenly My Fibre Slowed Down :< Question #65151721
04-02-2013 1:35 PM
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Quote LED for the ethernet cable to the router, seems to flicker constantly, as do all the lights on the router. Not sure if that means anything.
No I'd not worry it just indicates activity over the ethernet port which would be quite frequent anyway.
Sorry to hear there's still issues with this following the engineer visit, however our faults guys should get back to you ASAP.
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