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Sudden speed drop

tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Sudden speed drop

Having had a consistent 14mbps since line activation a few weeks back, my speed is not hitting more than 8mbps. In fact it now seems fixed at 8mbps all day long.
Nothing has change here regarding equipment or sockets, so could PN please check for a fault or a techinal reason for this and get back to me. Ta. I hope you haven't just halved my download speed.
Footnote: something is a fault externally. I just performed a speed test and got 3mbps download and 7mbps upload!!!!
24 REPLIES
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Sudden speed drop

Anyone from Planet helping here? My speed has just halved.
Superuser
Superuser
Posts: 12,231
Thanks: 3,541
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Registered: 22-08-2007
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Sudden speed drop

Your line is disconnecting a lot more than I'd expect, something does not look right here.
I know you say nothing has changed, but is the router plugged in to the master socket and have you listened for any noise on the phone line?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Sudden speed drop

I have just done a BT test in the Master Socket and it is coming back at max 8.14mpbs and no fault detected. The reason for the outages may have been due to me configuring a new router (hence turning it on and off lots), and temporarily using a torrent client (which is now uninstalled - which caused my router to disconnect a lot).  I believe these are the reasons for the markers on the graphs above.
So have Plusnet reduced my speed because of these markers?? I am not happy with 8.14mbps when I was getting a 14.5mbps before yesterday. Can you please fix this? Who is responsible for lowering my speed to 8.14mbps?
PS. No line noise.
My router stats are excellent (as was my previous speed!)
Noise Margin
6 dB
7 dB
Attenuation
9 dB
20 dB
jim:quote
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Sudden speed drop

If the DLM (Dynamic Line Management) equipment at the exchange detects the line is unstable, then it'll take steps to improve the stability this will often reduce the speed.
If you need to move the router, the best bet is to log in to it and press 'disconnect' before unplugging it.
Your line still seems to be disconnecting, have you turned the router on and off this morning as there are a few disconnections overnight.

We can request a reset on the line, but if there are still disconnections then it's highly likely to just happen again and we can only reset the line once in a 10 day period.
If the disconnections aren't caused by you resetting the router then we need to figure out what's causing them.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Sudden speed drop

YES. I reset the router during the early hours of the morning. The disconnections were caused by me. I did not know I had to press 'disconnect' on the router before a reboot.
So can you please request a 'reset' on my line. Thank you. How long will this take?
dick:quote
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Sudden speed drop

No problem. I'll request the reset now and it should happen within the next hour or so. As mentioned, we can't request another reset for 10 days.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Sudden speed drop

Thanks.
Ps. On my router I have the option to 'pause' the connection - will this be the same as pressing 'disconnect' before a reboot? And can i pause as many times before a reboot without it registering as a fault?
dick:quote
Community Gaffer
Community Gaffer
Posts: 17,663
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Re: Sudden speed drop

I'm not sure what 'pause' would do. It sounds like it'd be the same, so you should be safe to disconnect once that's happened.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Sudden speed drop

OK, that's worked already. The line is connecting at 17634 now, this seems to be around the level we expect for your line. You might need do a single disconnect/reconnect to get the faster speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Sudden speed drop

Much appreciated. BT Speed Test: 15.27mbps.
[Moderator's note by Dick (Strat): Full quote of preceding post removed, as per Forum Rule]
Highlighted
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Sudden speed drop

Quote from: Chris
OK, that's worked already. The line is connecting at 17634 now, this seems to be around the level we expect for your line. You might need do a single disconnect/reconnect to get the faster speeds.

Last evening my download spee decreased again. Whilst performing an oolka speed test it was spiking wildly and hitting speeds of around 9 to 10bps. In the morning my speed in strong and steady again....is this normal ADSL behaviour?
Can you see any issues your end?
tooslow
Grafter
Posts: 68
Registered: 03-12-2014

Re: Sudden speed drop

jim:quote
Bump
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 4
Registered: 24-07-2014

Re: Sudden speed drop

Hi,
Can you confirm the download speeds? Can you please also run the test, when it's slow, through the BT speedtest site at http://www.speedtest.btwholesale.com/ . Ensure you do this via a ethernet connection, not wireless.
Thanks,
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team