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Sudden speed drop off. Now <1Mbit.

mikewhitehead50
Dabbler
Posts: 11
Registered: 18-11-2013

Sudden speed drop off. Now <1Mbit.

This has happened before. Last time I posted about it on here and a moderator/engineer was able to correct it for me.
Usually get about 13Mbit, and today it's dropped to about 1Mbit.
My phone has also complained, saying "check phone line".
[quote=BT Wholesale checker] Download speed achieved during the test was - 0.46 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.23 Mbps
[quote=Router/Modem logs]Info Mar 8 17:28:27 xDSL linestate up (ITU-T G.992.5; downstream: 1390 kbit/s, upstream: 92 kbit/s; output Power Down: 17.7 dBm, Up: 12.3 dBm; line Attenuation Down: 55.5 dB, Up: 53.0 dB; snr Margin Down: 3.2 dB, Up: 6.0 dB)
Info Mar 8 17:28:00 xDSL linestate down
Info Mar 8 17:27:34 xDSL linestate down
Info Mar 8 17:27:08 xDSL linestate down
7 REPLIES
mikewhitehead50
Dabbler
Posts: 11
Registered: 18-11-2013

Re: Sudden speed drop off. Now <1Mbit.

Working properly again.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Sudden speed drop off. Now <1Mbit.

Glad it's working again for you.
Please do let us know if you begin to have any further problems again.
Chris Pettitt
Cloud Environments Engineer
mikewhitehead50
Dabbler
Posts: 11
Registered: 18-11-2013

Re: Sudden speed drop off. Now <1Mbit.

The last two days it's been stuck no faster than 1.7 Mbit. Ping is fine and so is upload.
IP profile seems fine, but like I say, Ookla and BT tests are slow.
I tried downloading a game this morning, and curiously it was reporting speeds of up to 1-2MB/sec, which is obviously faster than the tests suggest.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Sudden speed drop off. Now <1Mbit.

Would you be able to post up some line stats please?
http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml#lineStats
Chris Pettitt
Cloud Environments Engineer
Griffin185
Newbie
Posts: 1
Registered: 17-03-2014

Re: Sudden speed drop off. Now <1Mbit.

I'm having the same sort of problem. Until last week (about the 11th March) I was getting 5 meg download speeds, then they dropped off the scale. PlusNet support were on the ball when I eventually gave up with the various tests after listening to Human Flamin' League for 30 minutes on their 0845 number. They confirmed my suspicion that my router had gone west (I confirmed this by checking it with an old router I had left around).
I headed off to PC World and got a Netgear D6200. Works perfectly. I still have rubbish download speeds. See my screenshot below.
What gives?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Sudden speed drop off. Now <1Mbit.

Hi Griffin185,
I'm just taking a look at your line now - don't be alarmed if you notice a couple of drops.
Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Sudden speed drop off. Now <1Mbit.

I've completed a Reset on your line which should have resolved the issue. I've also updated your Fault Ticket too,
Chris Pettitt
Cloud Environments Engineer