Sudden slow speeds

[#1]

The profile has increased now, it may need a disconnect/reconnect to see the new speeds coming through.

FYI we'll need to speak to the account holder for any contractual changes to the account.

[#2]

Thanks Chris. For ease we will ring together but she's going to add me as an authorised person as she's not very good with these kind of things.

[#3]

Sorry to bump this, but shes started having issues again, currently line speed set to 0.7.  I have asked her to switch router off for an hour and restart, and see what happened, but I have also raised a new fault.  I feel an engineer will be needed, can we expidite this, rather than waiting for the same tests to be progressed.  

Many Thanks

[#4]

Switched off router and left for an hour and switched back on, still at 0.7mb. can CSC expedite at all

[#5]

Had a response from faults. radius logs show line is unstable,  but speeds do improve after a line test. currently syncing at about 4500, but her upload appears to have been capped to 440. I have attached the logs. seems a bt engineer needed, but I suspect this is going to be an intermittent fault.