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Sudden reduction in speed since Sunday Afternoon

snortotter
Newbie
Posts: 1
Registered: 16-10-2017

Sudden reduction in speed since Sunday Afternoon

Hello,

 

I normally get download speeds >10Mb/s, however from Sunday I can only get 3.5Mb/s, this speed confirmed from the wholesale broadband speed test and plusnet portal has the following:

 

...

Phone exchange: EASTON

Estimated line speed:10Mb (This may vary between 9Mb and 12.5Mb) - Checked on 2017-08-19 01:12:06

Current line speed:3.9 Mb

 

I did not change my home LAN/WAN configuration at all or add any new devices. My 'helpdesk' page on the router I will paste below. You can see from the stats I performed a router restart too. Thanks for any helpful suggestions! I wish I had more information to help work out the problem.

Thanks,

 

Chris

========

1 - Product name: Plusnet Router

2 - Serial number: #####

3 - Firmware version: 7.275.2_F2704N_Plusnet

4 - Board version: F@ST2704N

5 - Mode ADSL

 

6 - Uptime: 0 days 00:19:01

7 - Data rate: 736/4118

8 - Maximum data rate: 744/4380

9 - Noise margin: 5.9/8.5

10 - Line attenuation: 23.5/41.5

12 - Data sent/received: 13.3M/42.5M

20 - Broadband username: ########

21 - Wi-Fi network/SSID: PLUSNET-Q89KHN

22 - Wi-Fi connections: Disable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled

23 - Wi-Fi security: WPA2

24 - Wi-Fi channel: Automatic (Smart Wireless)

25 - Firewall: Default

26 - MAC Address: 90:4d:4a:4f:ad:61

27 - Software variant Version 1.0

28 - Boot loader: 7.275.2

Moderator's note by Mike (Mav): Post released from Spam Filter.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 249
Fixes: 111
Registered: 01-01-2012

Re: Sudden reduction in speed since Sunday Afternoon

Sorry to hear you're having speed issues.

Our tests are showing a external fault on the line which we've raised with our suppliers.

We'll update you when we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team