Sudden instable connection
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Sudden instable connection
21-11-2020 2:15 PM
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Hello,
My internet connection has suddenly started suffering from multiple disconnects making it almost unusable. Done the quiet line test and no noise on line & the master socket test and checked micro filters. Can a staff member have a look at my liune please. Many thanks
Re: Sudden instable connection
21-11-2020 2:23 PM
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If you've done the tests then report a fault on https://faults.plus.net
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Sudden instable connection
21-11-2020 10:19 PM
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Connection seems to have stabilized for now
Re: Sudden instable connection
25-11-2020 9:29 PM
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I also suffered something similar today.
In the morning first I noticed speed became slower, thinking it's no big deal.
Then it kept going from bad to worse, ASDL keep connecting / disconnecting and no useable internet for about 6 hours.
I called customer service and advisor can see records shows my internet keep getting connected/disconnected but could not find the reason to explain why this happened.
Tried master socket/test socket, change micro-filters, checking dial tones, nothing helps.
The advisor was going to book a openreach engineer, and reading the "charging statement" on the phone to me:
"if the enigneer found no fault with phone line then I will be charged £65" then I asked to hold this booking off.
As far as I see, there is dialing tone, no obvious noise, my mobile phone calling my landline phone works, nothing suggests phone line has fault. I suppose if an engineer does visit, I will be told no fault found and charged £65.
Then mysteriously after around 3.30pm, ADSL connection became stable again and no more self-disconnecting.
I moved it back to usual phone socket and ADSL connection is still fine, showing this is not a problem of master socket / test socket. The reason of discrupted service for about 6 hours is still unknown.
I had a video interview scheduled at noon but was unable to proceed due to no internet connection, and reason is still not found. I am quite annoyed with this experience and worry it will come back again and ruin something else.
Re: Sudden instable connection
25-11-2020 10:03 PM
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Your situation sounds very similar to wine although yours seems to have lasted longer than mine. Still it was very frustrating and I hope that it doesn't happen again
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