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Sudden drop in download speed

Keymer
Dabbler
Posts: 17
Registered: ‎11-10-2011

Sudden drop in download speed

My download speed has been a constant 11,000kb/s for the last few months. Since Tuesday though this has dropped to a constant 4,700kb/s. I haven't changed any of my equipment or connections, and the speed reading is the same from my desktop, laptop plugged directly into the router or laptop via wireless. The router stats indicate that the line speed is 16,500kb/s, with line attentuation 29.5db and Noise 3.8db. From memory these are my regular readings.
I have tried rebooting the router and reconnecting, and also switched off the router overnight and reconnected, but still down at 4,700kb/s
Could someone at Plusnet have a look please to see if there's been a change at your end.
Thanks
3 REPLIES
Community Veteran
Posts: 4,887
Thanks: 128
Fixes: 24
Registered: ‎14-07-2009

Re: Sudden drop in download speed

Keymer
Dabbler
Posts: 17
Registered: ‎11-10-2011

Re: Sudden drop in download speed

Thanks,
Just checked.
Info is: Estimated line speed is 12mb (This may vary between 7Mb and 17Mb). Current line speed 4.9mb. Why would this have dropped so suddenly, and who can get it back to where it was?
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Sudden drop in download speed

Hi,
I can see you called in yesterday and we've attributed the drop in speeds to some disconnections and that we've been able to up the line profile for you.
Let me know if that becomes a problem again.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team