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Sudden complete loss of internet

FIXED
Rolo0207
Dabbler
Posts: 14
Fixes: 1
Registered: 15-12-2016

Sudden complete loss of internet

As of around 5pm I have had a complete loss of internet. My modem is sitting on trying to connect.
I have tried another spare modem and no luck.
It feels like it's some sort of authentication issue, but nothing has changed at my end.
Anyone got any ideas I can try?
3 REPLIES
Superuser
Superuser
Posts: 9,975
Thanks: 1,510
Fixes: 19
Registered: 22-08-2007

Re: Sudden complete loss of internet

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.


 

Rolo0207
Dabbler
Posts: 14
Fixes: 1
Registered: 15-12-2016

Re: Sudden complete loss of internet

Sorry, I should have mentioned that I had checked the phone line. I also just did the quiet line test and all seems AOK with the phone line.

Rolo0207
Dabbler
Posts: 14
Fixes: 1
Registered: 15-12-2016

Re: Sudden complete loss of internet

Fix
I followed the troubleshooter, and doing the bt test user and going back to my own login seemed to fix it, Even though I had re-entered username and password a couple of times. Hey ho..