Sudden complete loss of internet
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- Re: Sudden complete loss of internet
07-08-2017 10:08 PM
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I have tried another spare modem and no luck.
It feels like it's some sort of authentication issue, but nothing has changed at my end.
Anyone got any ideas I can try?
Fixed! Go to the fix.
Re: Sudden complete loss of internet
08-08-2017 1:54 AM
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Broadband is not going to work well if the "phone" line is not working properly.
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Sudden complete loss of internet
08-08-2017 7:15 AM
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08-08-2017 7:43 AM
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- Re: Sudden complete loss of internet