Sudden (but consistent) speed drop 19 July on - anyone else?
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Sudden (but consistent) speed drop 19 July on - anyone else?
20-07-2015 8:09 AM
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No logical explanation that I can think of - anybody else having a similar problem?
Re: Sudden (but consistent) speed drop 19 July on - anyone else?
20-07-2015 11:21 AM
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Your description somewhat suggests you had a resynch at a lower speed. You need to gather information to determine why.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Sudden (but consistent) speed drop 19 July on - anyone else?
20-07-2015 1:37 PM
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It looks like this has happened due to errors on the line.
I can reset it however ideally we need to track down what's causing the errors.
Re: Sudden (but consistent) speed drop 19 July on - anyone else?
21-07-2015 8:22 AM
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Re: Sudden (but consistent) speed drop 19 July on - anyone else?
21-07-2015 10:16 AM
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Re: Sudden (but consistent) speed drop 19 July on - anyone else?
21-07-2015 12:03 PM
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Re: Sudden (but consistent) speed drop 19 July on - anyone else?
21-07-2015 12:23 PM
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Re: Sudden (but consistent) speed drop 19 July on - anyone else?
21-07-2015 12:46 PM
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Your help with this is very much appreciated - thanks so much for taking the time and trouble to sort it out.
Re: Sudden (but consistent) speed drop 19 July on - anyone else?
27-07-2015 11:10 PM
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Re: Sudden (but consistent) speed drop 19 July on - anyone else?
28-07-2015 9:11 AM
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Re: Sudden (but consistent) speed drop 19 July on - anyone else?
28-07-2015 9:51 AM
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Quote from: Townman Your description somewhat suggests you had a resynch at a lower speed. You need to gather information to determine why.
Quote from: Matthew Your line has become banded to between 1 and 3mbps.
I can reset it however ideally we need to track down what's causing the errors.
If a line has become banded, there is not much point unbanding it unless the reason for banding has been identified and fixed. Please follow the guidance in the speed issues thread or raise a broadband fault report - links below will help you.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Sudden (but consistent) speed drop 19 July on - anyone else?
29-07-2015 11:15 AM
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Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps) 3064Kb 752Kb
Noise Margin 8 5
Output power(dBm) 128 162
Attenuation(dB) 67 30
Current line speed: 2.7 Mb
Re: Sudden (but consistent) speed drop 19 July on - anyone else?
29-07-2015 2:33 PM
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http://www.kitz.co.uk/adsl/max_speed_calc.php ; suggests 4.9km
Re: Sudden (but consistent) speed drop 19 July on - anyone else?
29-07-2015 2:57 PM
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Re: Sudden (but consistent) speed drop 19 July on - anyone else?
30-07-2015 9:10 AM
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Is the router in the master socket?
What router is it? Do you have another you can try?
Is there any noise on the line? Dial 17070 option 2.
Please run through the bb fault reporter - link below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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- Re: Sudden (but consistent) speed drop 19 July on ...